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Appliance Repair Blog

GE Top Load Washer Intermittently Spin Up, Wet Loads, Not Spinning

If you have a GE top load washing machine that is not spinning, intermittently not spin up, or has wet Loads of clothes in the tub after the cycle is done then you may need to update the software on your washing machine. Please check to see if your washing machines model number and serial number are in the affected lists below. These washing machines were manufactured between May 2015 and April 2018.

Models affected:

Model Number Model Number Model Number Model Number
GTW220ACK1WW GTW460ASJ2WW GTW490ACJ0WW GTW680BSJ4WS
GTW220ACK2WW GTW460ASJ3WW GTW490ACJ1WS GTW680BSJ5WS
GTW220ACK3WW GTW460ASJ4WW GTW490ACJ1WW GTW685BPL0DG
GTW220ACK4WW GTW460ASJ5WW GTW490ACJ2WS GTW685BSL0WS
GTW330ASK0WW GTW460ASJ6WW GTW490ACJ2WW GTW750CPL0DG
GTW330ASK1WW GTW460ASJ7WW GTW490ACJ3WS GTW750CSL0WS
GTW330ASK2WW GTW460ASJ8WW GTW490ACJ3WW HTW200ASK0WW
GTW330ASK3WW GTW485ASJ0WS GTW490ACJ4WS HTW200ASK1WW
GTW460AMJ0WW GTW485ASJ0WW GTW490ACJ4WW HTW200ASK2WW
GTW460AMJ1WW GTW485ASJ1WS GTW680BPL0DG HTW200ASK3WW
GTW460AMJ2WW GTW485ASJ2WS GTW680BSJ0WS HTW240ASK0WS
GTW460AMJ3WW GTW485ASJ3WS GTW680BSJ1WS HTW240ASK1WS
GTW460AMJ4WW GTW485ASJ4WS GTW680BSJ2WS HTW240ASK2WS
GTW460ASJ0WW GTW490ACJ0WS GTW680BSJ3WS HTW240ASK3WS
GTW460ASJ1WW

Serial numbers affected: HF – GL (May 2015 – April 2018)

Upon entering fault code test 1 in service mode, technicians will find out of balance fault 26 has been set. Washers will spin normally in service mode test 14, but will not spin outside of service mode.

Repair: Factory Service Technicians – Use NewFI to update washer software with latest version. Customer Care Technicians – Order Software Update Module (SUM) WH98R23015001 (PD00045310). Instructions to update software are included with the SUM.

If acceptable, consumers can update washer software on their own without an additional service call with a SUM.

This update fixes a falsely detected out of balance condition.

Software update version numbers will display as follows:

For models built beginning in 2015, software version 1.11.3.15, parametric version 3.15.1.0

For models built beginning in 2017, software version 2.11.5.26, parametric version 5.26.1.0

How to purchase:

If you need to purchase a Software Update Module (SUM), you can purchase one from our online store by clicking the link below.

Software Update Module – Part # WH98R23015001 (PD00045310)

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