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Appliance Repair Blog

GE Top Load Washer Intermittently Spin Up, Wet Loads, Not Spinning

If you have a GE top load washing machine that is not spinning, intermittently not spin up, or has wet Loads of clothes in the tub after the cycle is done then you may need to update the software on your washing machine. Please check to see if your washing machines model number and serial number are in the affected lists below. These washing machines were manufactured between May 2015 and April 2018.

Models affected:

Model Number Model Number Model Number Model Number
GTW220ACK1WW GTW460ASJ2WW GTW490ACJ0WW GTW680BSJ4WS
GTW220ACK2WW GTW460ASJ3WW GTW490ACJ1WS GTW680BSJ5WS
GTW220ACK3WW GTW460ASJ4WW GTW490ACJ1WW GTW685BPL0DG
GTW220ACK4WW GTW460ASJ5WW GTW490ACJ2WS GTW685BSL0WS
GTW330ASK0WW GTW460ASJ6WW GTW490ACJ2WW GTW750CPL0DG
GTW330ASK1WW GTW460ASJ7WW GTW490ACJ3WS GTW750CSL0WS
GTW330ASK2WW GTW460ASJ8WW GTW490ACJ3WW HTW200ASK0WW
GTW330ASK3WW GTW485ASJ0WS GTW490ACJ4WS HTW200ASK1WW
GTW460AMJ0WW GTW485ASJ0WW GTW490ACJ4WW HTW200ASK2WW
GTW460AMJ1WW GTW485ASJ1WS GTW680BPL0DG HTW200ASK3WW
GTW460AMJ2WW GTW485ASJ2WS GTW680BSJ0WS HTW240ASK0WS
GTW460AMJ3WW GTW485ASJ3WS GTW680BSJ1WS HTW240ASK1WS
GTW460AMJ4WW GTW485ASJ4WS GTW680BSJ2WS HTW240ASK2WS
GTW460ASJ0WW GTW490ACJ0WS GTW680BSJ3WS HTW240ASK3WS
GTW460ASJ1WW

Serial numbers affected: HF – GL (May 2015 – April 2018)

Upon entering fault code test 1 in service mode, technicians will find out of balance fault 26 has been set. Washers will spin normally in service mode test 14, but will not spin outside of service mode.

Repair: Factory Service Technicians – Use NewFI to update washer software with latest version. Customer Care Technicians – Order Software Update Module (SUM) WH98R23015001 (PD00045310). Instructions to update software are included with the SUM.

If acceptable, consumers can update washer software on their own without an additional service call with a SUM.

This update fixes a falsely detected out of balance condition.

Software update version numbers will display as follows:

For models built beginning in 2015, software version 1.11.3.15, parametric version 3.15.1.0

For models built beginning in 2017, software version 2.11.5.26, parametric version 5.26.1.0

How to purchase:

If you need to purchase a Software Update Module (SUM), you can purchase one from our online store by clicking the link below.

Software Update Module – Part # WH98R23015001 (PD00045310)

17 Thoughts on "GE Top Load Washer Intermittently Spin Up, Wet Loads, Not Spinning"

  1. Scott Posted on October 22, 2019

    For model GTW460ASJ7WW, ser SH168775G, there is trouble with clothing in the washer when finished washing was still very wet (about 30% of the time). It appears it doesn’t always spin. If i get the software update module, how do i find the software to download?

    • Ryan Posted on October 23, 2019

      The software is pre-loaded onto the software update module.

    • Michael Whitlock Posted on July 20, 2020

      I have a gtw460asj9ww, is there a software update available for this machine

    • Melea Posted on December 27, 2020

      I purchased this awhile back and it didnt fix my issue. It still randomly spins fine and then sometimes wont. What usually fixes it is unplugging it for a day or so and then rewashing the entire load. GE customer service had never heard of this update being needed.

      • jessica Posted on March 16, 2021

        Melea, did you ever figure out what the issue was with yours? I did the update and it still doesn’t work. Then I ordered a new computer board and that did not fix the issue either.

    • Keith Posted on May 18, 2022

      I spent over $450 on repairs with GE two different factory techs. Replaced control board, shocks, water valve, lid switch, leveled the machine twice and did a firmware update. It would still not spin dry at all.
      Here is what fixed it. When you level the machine do it with the lid up. Level it so the tub is centered in opening.
      Disregard the fact that the machine itself might be level.
      It has worked perfectly since.

  2. Allan Posted on November 29, 2019

    I am currently having this problem. Sometimes it takes several drain and spin cycles before it finally spins dry. How do I get to the ethernet port in order to apply the update?

  3. Edward P Fazzina Posted on April 18, 2020

    My washer was not spinning the load dry about 30% of the time. I purchased the updated module and installed and now it won’t spin dry at all. Where do I go from here?

  4. Gary Posted on September 19, 2020

    Hi my GE washer does not spin dry at all my model# GTW680BSJ0WS is the update should be the fix?

  5. joan Posted on December 7, 2020

    Just purchased a GE top loading washer GTW720BSNOWS. When it goes through the last spin cycle the machine shakes/vibrates. I have followed all the instructions when adding the clothes. It’s not that its off balance. Any suggestions?

    • James Posted on February 19, 2021

      Our washer is doing the same thing!! And it’s not a full load!!!

  6. Joe Posted on February 7, 2021

    I’m having the same issue, but my washer is not on the list. I have model GTW680BSJ6WS and the model is MM180831G. Does anyone know if this issue is on additional models?

  7. Deb Posted on February 26, 2021

    Mine does the same thing, but not on the list. GE tech here 3 times, basically said I didn’t know how to run the machine. Our model is GTW720BSN0WS.

  8. Madone Brisson Posted on February 27, 2021

    I HAVE MODEL GTW680BMM0WS and it seems to have the same problem.
    It drained but then nothing happens. I don’t even get an error message. So there is no way for me to know what is the problem.

  9. Milan Posted on April 15, 2021

    I have same problem. Clothes remain wet even after drain & spin cycle. It doesn’t spin. Top load washer
    Model number is WDSR2080D5WW
    If anyone can help as I don’t know what is the problem

  10. David Walker Posted on July 13, 2021

    GE Washer Model GTW680BSJ5WS clothes will be lumped on one side of tub and will cause out of balance on spin cycles (not always the same spin cycle?

  11. LUCIANO ALVERTO VELA Posted on March 14, 2022

    Washer GE Model GTW680BSJ3WS Serial No SG151400G stop spinning while in spinning cycle, turn it off and on and still no spinning, what could be the issue?

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