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0Return or Replace an Item
30-Day Returns
You may request to return any item(s) in its original condition to Parts Dr for up to 30 days from the receipt of shipment. Items that have been installed, used, "tried", or missing the factory packing cannot be accepted for refund under any circumstances.
Part Return PolicyDamaged Items
We're sorry to hear if any items arrived damaged. In order to file a claim with the shipping carrier we must be notified within 10 days of you receiving the damaged order. Unfortunately we cannot offer replacements for damaged items after 10 days.
Report Damaged PartDefective Items
We only sell OEM replacement parts. Most parts are guaranteed against factory defects by the original manufacturer for one year from the purchase date. This excludes unnatural wear & tear, physical damage, and some parts such as filters and fuses.
Report Defective PartExtended Warranties
If you purchased an Extend warranty for your part, please visit customers.extend.com to file a claim using the email address you provided at checkout. Any item replaced or credited under an Extend warranty is not eligible to be returned to Parts Dr for a refund.
File Extend Warranty ClaimLooking for other help related to your order?
Start a Return
Search with the email address you used during checkout and your order number.
