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Orders
Are orders processed and shipped the same day?
Yes, orders are processed within 1 business day. In-stock items ordered Monday through Friday before 3 pm Central Time normally ship out the same day. In stock items ordered weekdays after 3 pm Central Time, or on weekends and holidays, will ship the next business day.
If the item you ordered is not in stock, you will be notified via email and/or phone within 1 business day. Business days are Monday - Friday and do not include public holidays or weekends.
Do you have a storefront or offer in-store pick up?
We do not sell parts over-the-counter and we do not offer any in-store pickup option. All orders must be placed on our website and shipped directly to you.
Can I cancel my order?
If you'd like to cancel your order please submit a Request to Cancel as soon as possible.
We will do our best to cancel your order before it enters the shipping process.
If your order has shipped or cannot be canceled, you may return items after you receive them by submitting a Return Request. Returns may be subject to a 5% restocking fee as outlined in our Return Policy.
What do I do if my order arrives damaged?
Shipping carriers require that damage claims be reported within 10 days of delivery. If your order arrives damaged, please notify us right away. Click here to report a damaged order.
My order is missing an item. What should I do?
If an item is missing from your order it may have been shipped separately in another package, or may still be waiting to be shipped. If you received more than one tracking number for your order, please check the status of all of the tracking numbers as one may still be in transit.
If the last email notification you received from us notified you that your order is "partially shipped", then our warehouses are still working to send out the other part(s) in your order.
Contact us if your order was marked fully shipped with a single tracking number, and you did not receive one or more items.
I received the wrong item or an item I did not order. How do I report it?
We will work quickly to send the correct part to you at no cost.
In order to investigate the issue, we will need a photo of both the part you received and the part number sticker on the box/packaging the part came in.
Once you have those photos ready click here to report a "Wrong Item Sent".
I received my tracking number(s) but my order never showed up. Where is my order?
If your order never arrived please check the tracking number that we sent to you via email. If the carrier shows the package as delivered, please do the following:
- Verify the shipping address on your order. If this address is incorrect, please contact us.
- Look for notice of attempted delivery on the shipping carriers website.
- Look around the delivery location for your package.
- See if someone else accepted the delivery on your behalf, such as a family member or neighbor.
- Wait 36 hours – in rare cases, packages may say delivered up to 36 hours prior to arrival.
If the carrier shows the package as undelivered, please do the following:
- Look for the carrier's approximate delivery date. If the delivery date is listed as later than today, please wait for your delivery. If the delivery date is listed as earlier than today, please look at the carrier's tracking history for delay notices or attempted delivery notices.
- Look for the carrier's Tracking History. If the most recent activity is "Label Created" (or similar) and no other updates have occurred after 36 hours, please contact us.
- If you have done all of these things and still do not have your package, please contact us.
I have not received my tracking number. When will I get it?
Orders placed before 3 pm Central Time Monday through Friday are typically shipped the same day. If you placed your order after 3 pm, or on a weekend or holiday, please wait until the end of the following business day to receive your tracking information.
If you didn't receive your tracking number via email, please login to your account to view your order status and tracking information. Or, if you do not have an account please chat with our support team during normal business hours. (Monday through Friday, 9 am - 6 pm Central Time)
Shipping
Are there any shipping delays?
Shipping delays are rare. If carriers report delays due to weather or other service interruptions, they'll be posted on our Shipping Status page.
What happens if weather or another unavoidable incident causes my order to arrive late?
Sometimes there is a weather delay, a vehicle breaks down, power goes out somewhere or there is some other unforeseen circumstance outside our reasonable control that prevents your package getting to you on time. These things are often referred to by the shipping carriers as "Acts of God". In those cases, we will work with you and the shipping carrier to be sure you get your package as soon as possible. However, our normal shipping and delivery guarantees do not apply to these situations.
Where do parts ship from?
When you order a part from Parts Dr it will be shipped quickly from one of 14 warehouses located across the United States. Not all warehouses have the same part inventory, so if your multi-item order can't be fulfilled by a single warehouse your items may ship in separate packages from different locations.
Unfortunately, you are not able to pick a shipping location and we are not able to guarantee an item will ship from a certain location.
How much does shipping cost and what delivery speeds are available?
All of our shipping options are flat rate. This means the shipping rate for one (1) item or one hundred (100) items is the same if they are placed on the same order. These shipping options are available within the continental United States only.
- Standard flat rate ground shipping – most orders are received in 2-5 business days from when it is shipped. Our standard ground shipping is FAST and the average delivery time is only 2 business days. Business days are Monday - Friday and do not include public holidays and weekends.
- Quicker (2 business days) – most are received in 2 business days from when the order is shipped. Business days are Monday - Friday and do not include public holidays and weekends.
- Quickest (1 business day) – most are received in 1 business day from when the order is shipped. Business days are Monday - Friday and do not include public holidays or weekends.
Can I choose my shipping carrier?
Most orders are shipped via FedEx and UPS. You can choose your delivery speed, but unfortunately you do not have the option to choose your shipping carrier.
Can you deliver to P.O. Boxes?
Most items can be shipped to P.O. Boxes via Fedex Smartpost (Most or our Economy orders are shipped this way) and USPS using our Economy flat rate ground shipping. Standard, Quicker and Quickest shipping options cannot be shipped to P.O. Boxes. Due to the remote locations of some of these addresses a delivery time cannot be promised.
Can you ship to Army, Air Force, Navy or Diplomatic addresses?
Yes, orders shipping to APO, FPO, and DPO's are shipped via USPS using our Standard flat rate ground shipping. Due to the remote locations of some of these addresses a delivery time cannot be promised. Items that are oversize or that contain hazardous materials cannot be shipped to APO, FPO, and DPO's.
How much is shipping to Alaska or Hawaii?
Orders shipping to Alaska and Hawaii are shipped via UPS or FedEx using our Standard $24.99 flat rate shipping. Orders shipping to a physical address are shipped via UPS or FedEx 2nd Day and orders shipping to PO Boxes are shipped via UPS SurePost or Fedex Smartpost. We recommend to provide a physical shipping address if possible as the shipping time is much faster. Due to the remote locations of some of these addresses a delivery time cannot be promised. Items that are oversize or that contain hazardous materials cannot be shipped to Alaska or Hawaii.
Can you ship to Puerto Rico?
No, as of December 31, 2022 we can no longer ship to Puerto Rico.
Can you ship to Guam or the U.S. Virgin Islands?
No, we currently do not ship to Guam or the U.S. Virgin Islands.
Do you ship parts internationally?
No, we do not ship internationally.
Returns
What is your return policy, and how do I return an item?
You may request to return any item(s) in its original condition to Parts Dr for up to 30 days from the delivery of shipment. Items that have been installed, used, "tried", or missing the factory packing cannot be accepted for refund under any circumstances.
Submit a Request to Return Parts or view our full Return Policy.
Can I return a part that has been installed?
No. Items that have been installed, used, "tried" (wires plugged in, screws put through the plastic/metal), or missing the factory packaging cannot be accepted for refund under any circumstances.
Each returned item is carefully inspected at the warehouse for evidence of these characteristics and if they are present, your return for refund will be rejected and we will ask that you pay for return shipping at your expense.
If your item has been plugged in, tried, or installed, we have found that customers can usually recoup some of their cost by selling the item online. Do not send back an item that has been installed.
An item arrived damaged. How do I return it?
Shipping carriers require that damage claims be reported within 10 days of delivery. If your order arrives damaged please notify us right away. Click here to report a "Damaged Order".
My part is defective. How do I return it?
Most parts we sell are guaranteed by the original manufacturer for one year from the purchase date against factory defect. This excludes unnatural "wear & tear", physical damage, and some parts such as water filters and fuses. Defective parts must be exchanged for a new one, they cannot be returned for a refund.
You may exchange defective parts for a new part for up to 1 year after purchase. We do not offer refunds for defective parts. Click here to exchange a defective part.
Do parts have to be returned in original packaging?
Yes, parts must be returned in the original packaging. If the item came in a box, it must be returned in the same box. Items must include all manuals, packaging, seals, ect.
Please do not write on the factory box or packaging, and leave all factory stickers on the box.
Can I visit the Parts Dr office to drop off or return my item(s)?
No. Our office is not open to the public. All returns must be delivered to us via a shipping carrier such as FedEx, USPS or UPS.
Parts
Does Parts Dr sell authentic OEM parts?
Yes! We only sell OEM (Original Equipment Manufacturer) parts. The brand new parts are sourced directly from appliance manufacturers including Whirlpool, LG, Samsung, GE, Bosch, Frigidaire, Kenmore, Speed Queen, and Fisher & Paykel.
Are the parts that you sell brand new?
Yes! We only sell brand new parts. We do not sell returned, refurbished, or used parts. These brand new, OEM parts are sourced directly from appliance manufacturers including Whirlpool, LG, Samsung, GE, Bosch, Frigidaire, Kenmore, Speed Queen, and Fisher & Paykel.
Do you offer part installation help or guidance?
We do not offer installation instructions or advice over phone, live chat or email.
If you need installation help check out our YouTube Page or Appliance Repair Forum.
You don't have the part I need. Can I request or special order it?
If you can't find your part on our website please fill out the contact form and we will add it to our site. Include as much information as possible including: part number, model number, serial number, description of the part, and appliance type.
Discounts
Do you offer discounts or promotional codes?
We always want our customers to have the best service and highest approval rating when they are shopping for their appliance parts. So we price our products very competitively!
Read more about why we do not offer discounts, coupons, codes or deals.
Part Warranties
Are the parts you sell backed by a warranty?
Yes, most parts we sell are guaranteed by the original manufacturer for one year from the purchase date against factory defect. This excludes unnatural "wear & tear", physical damage, and some parts such as water filters and fuses. Defective parts must be exchanged for a new one, they can not be returned for a refund.
My part is defective. How do I return it?
You may exchange defective parts for a new part for up to 1 year after purchase. We do not offer refunds for defective parts. Click here to exchange a defective part.
How long is the manufacturer's warranty against factory defect?
The part's original equipment manufacturer (OEM) determines the length of their warranty against factory defect. Please reference your part manufacturer as it may be different from the brand of your appliance.
- Bosch – 90 days from date of purchase
- Fisher & Paykel – 90 days from date of purchase
- Frigidaire – 90 days from date of purchase
- GE – 1 year from date of purchase
- LG – 90 days from date of purchase
- Samsung – 90 days from date of purchase
- Speed Queen – 90 days from date of purchase
- Whirlpool – 1 year from date of purchase
Do you offer Extended warranties?
Yes, we offer extended warranties on some parts through Extend.com. Please look for the "Add product protection" box near the Add to Cart button when viewing a part on our website.
Please note: Extended warranties are not available on some parts.
I purchased an Extend Protection Plan. How do I file a claim?
To file an Extend Protection Plan claim please visit customers.extend.com and provide the email address you used at checkout, or the contract ID that was emailed to you when you purchased your Extend policy.
Contact Us
Contact us via live chat
Our team is available via live chat Monday through Friday 9am - 6pm Central Time.
to chat with a parts specialist.
Contact us via email
Fill out the form on the Contact Us page to send us an email.
Contact us via phone
Contact us by phone at 1.877.800.0828 Monday thru Friday 9am - 6pm Central Time.
Support Hours Today 9am – 6pm CT
