Appliance Repair Blog

Independece Day Holiday Shipping Notice

Posted on July 2, 2015

In observance of the Independence Day holiday our offices with be closed Friday July 3rd, and we will reopen for normal business hours on Monday July 6th.  Orders placed after 4:00PM EST on Thursday July 2nd will ship out Monday July 6th.  Happy Independence Day from the Parts Dr team!


Memorial Day Holiday Shipping Notice

Posted on May 22, 2015

In observance of the Memorial Day holiday our offices with be closed Monday May 25th, and we will reopen for normal business hours on Tuesday May 26th.  Orders placed after 4:00PM EST on Friday May 22nd will ship out Tuesday May 26th.  Shipping Carriers UPS and Fedex will not be delivering any packages on Monday May 25th, so please plan and choose your shipping method accordingly.  Happy Memorial Day from the Parts Dr team!


Samung DA97-12317A Ice Maker Removal Instructions

Posted on May 13, 2015

Listed below are the step by step instructions for removing Samsung ice maker assembly part number DA97-12317A.

1. When pressing the Energy-Saver and the Fridge buttons on the Display together for 8 seconds at the same time, it will convert to the Test Mode and the entire Display function will be off.

2. When pressing any button within 15 seconds after it is shifted to the Test Mode, its function will change in the following order.  Manual operation1(FF) Manual operation2(0F-r) –> manual defrost of fresh food compartments(rd) –> manual defrost of fresh and freezer compartments(fd) –> cancel(Display all off).  Set unit to Fd for 5 minutes.  This will allow for easy removal of the ice maker.

3. While pressing the tab on the top right side, lift up the Ice Bucket and pull it out.

4. Remove the screw from the Wire Housing Cover.

5. Remove the Wire Housing Cover.

6. Disconnect the Ice Maker Housing Connector.

7. Remove the screw from the Duct Tray-ice.

8. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab.

9. With a flat blade screwdriver, pry down on the refrigerant tube to separate it from the bottom of the ice maker.

10.  Push down the refrigerant pipe slightly and separate the refrigerant pipe and the Ice Maker Assembly completely.

11. While pressing the Hook, pull out the Ice Maker.

12.  While pushing down the Duct-Tray-Ice, pull out the Ice Maker carefully and remove it.  *When removing the Ice Maker, be careful not to damage the grommets on the tray or the refrigerant tube (refer to the dotted circles in the picture below).

If you find that you have a bad ice maker, you can purchase one from our online store by clicking the link below.

Ice Maker – Part Number DA97-12317A (PD00002175)

This is maker is found on these model refrigerators:


If you have any questions, comments, or tips that will help others please post them in the comments section below.

W10435302 Bearing Kit Installation Instructions

Posted on March 31, 2015

Some Whirlpool Cabrio, Kenmore Oasis, and Maytag Bravos direct drive top loading model washers have a bearing kit that can be used to replace the tub bearings and seal when they go bad.  When the tub bearings fail the washer can get very noisy during the spin cycle.  Some people describe the sound as sounding like a train or jet after it reaches its high speed during the spin cycle.  If you do not fix the problem with the bearings and keep using the washer you will eventually ruin the tub seal and water will start leaking from the bottom of the washer and water will spray onto the floor and bottom components of the washer.  This water will often look dark and grease colored that starts to leak from the washer at first.  If you find that you have bad tub bearings it is best to replace them sooner than later as it is much easier to replace the components.  If you let the problem go on for too long the bearings can rust into place or come apart while trying to remove them from the washing machine.  When the bearings fail the washer will also no longer spin concentrically which can cause the washer to go out of balance easier and sometimes display an “uL” (unbalanced load) error code).

What is needed for the repair?

If you find that you have bad tub bearings and need to replace them, you will first need to check with the model number from the tag on your washing machine to see if your washer is compatible with bearing kit part number PD00002260 (mfg # W10435302).  We have a list at the bottom of this page with the most common model numbers that this kit is compatible with.  If you do not see your model number listed there, please leave us a comment at the bottom of this page and with your model number and we will let you know if this kit is compatible with your model washer.  This kit does not work with any models that have a belt and gearcase.  This bearing kit includes both upper and lower tub bearings, tub seal, drive shaft, shaft nut, adhesive, grease, spacer tube, and instructions.  The bearings and tub seal in this kit are not sold separately.  The only other thing you will we need to provide are the tools listed below and a person capable of installing the bearing kit.

Tools Needed:

  • 1-1/4″ Wrench/Socket
  • 7/16″ Wrench/Socket
  • 1/4″ Hex Driver
  • Hammer

Special Tools Required:

You can purchase the bearing kit and tool kit from our online store by clicking the links below.

Tub Bearing Shaft & Seal Kit – Part # PD00002260 (mfg # W10435302)

Tub Press Tool Kit – Part # PD00004958 (mfg # W10447783)

Installation Instructions

Below are the manufactures installation instructions for the bearing kit.  We have added our own notes and tips that we have highlighted in orange lettering.

1. Unplug washer or disconnect power.
2. Tape lid shut before opening top. Open top. See Figure 1.
Parts Dr Tip: Use a putty knife to depress the two locking tabs (one on the left and right sides) to release and lift up the top.
W10435302 Figure 1
3. Remove hose clamp and hose from tub ring.
4. Remove tub ring.
5. Remove cap from either wash plate or agitator. See Figure 2.
W10435302 Figure 2
6. Remove 7/16” bolt. Lift and remove basket assembly with wash plate/agitator. See Figure 3.
W10435302 Figure 3
7. Slide washer out and tip back on hoses.
8. Using a 1⁄4” Hex Driver, remove rotor bolt and rotor. See Figure 4
W10435302 Figure 4
9. Remove four (4) stator bolts (5/16” or 3/8”). Unclip wire harness and remove stator and shield. Set stator on a clean rag on the floor. See Figure 5.
W10435302 Figure 5
10. Remove Shaft Nut. See Figure 6.
W10435302 Figure 6
11. Remove drive shaft and seal (with hammer). See Figure 7.
W10435302 Figure 7
12. Tip washer forward off the hoses and remove drive shaft and seal from tub. See Figure 8.
W10435302 Figure 8
13. Drive Bottom Bearing, Bottom Bearing Washer, and Spacer Tube out using Removal Rod and hammer. See Figure 9.
W10435302 Figure 9
14. Tip washer back on hoses and drive Top Bearing out using Removal Rod and hammer. Discard all parts. See Figure 10.
W10435302 Figure 10
15. Tip washer forward off of hoses.
16. Clean bearing and seal areas with a rag. Check the weep hole (make sure it is not plugged). See Figure 11.
W10435302 Figure 11
17. Install Top Bearing and press into the tub.
18. Place Tub Press Tool Assembly (without the Bottom Bearing Press, Thrust Bearing, and Bottom Press Nut) over new Top Bearing. NOTE: Ensure LOCKING BAR of Tub Press Tool Assembly is located in sump area. See Figure 12.
W10435302 Figure 12
19. Tip washer back on hoses.
20. Install onto Press Rod; new Spacer Tube, new Bottom Bearing Washer, and new Bottom Bearing. Then install tool parts: Bottom Bearing Press, Thrust Bearing, and Bottom Press Nut. See Figure 13.
W10435302 Figure 13
21. Tighten Bottom Press Nut until bearings bottom out. Then back the Bottom Press Nut off and remove. See Figure 14. NOTE: Final position of bottom bearing will extend from bottom of tub by 1/8” to 3/16” (3 to 5mm).
W10435302 Figure 14
22. Tip washer forward off the hoses and remove the Tub Press Tool Assembly.
23. Install new Drive Shaft (make sure wear sleeve is bottomed out on Top Bearing). See Figure 15. NOTE: If necessary, tap shaft with hammer to install.
W10435302 Figure 15
24. Tip washer back onto hoses. Install new Shaft Nut and tighten. See Figure 16.
W10435302 Figure 16
25. Reconnect wiring harness to stator.
26. Reinstall stator and shield. Check for proper location.
27. Reinstall rotor.
28. Tip washer forward off the hoses.
29. Locate Tub Seal and Grease. Apply grease to both cavities inside Tub Seal lip. See Figure 17.
W10435302 Figure 17
30. Apply the Pliobond Adhesive in a continuous bead around bottom of Tub Seal to enter tub first. Verify grease is inside the seal. See Figure 18.
W10435302 Figure 18
31. Push Tub Seal into place using the Seal Press Tool and hammer until it bottoms out. Add a bead of Pliobond Adhesive to top edge of seal and tub (spread out with finger). See Figure 19.
Parts Dr Tip: The Closed side of seal should face up and the open end of the seal with the spring should face down.
W10435302 Figure 19
32. Reinstall basket.
33. Reinstall tub ring, hose, and hose clamp.
34. Close top.
35. Plug in washer or reconnect power.
36. Verify repair by performing Diagnostic Test.

Compatible Model Numbers:

7MMVWB850WL0, MTW6300TQ1, MTW6500TQ0, MTW6600TB0, MTW6600TQ0, MTW6600TQ1, MTW6700TQ0, MTW6700TQ1, MVWB300WQ0, MVWB300WQ1, MVWB300WQ2, MVWB400VQ0, MVWB450WQ0, MVWB450WQ1, MVWB450WQ2, MVWB455YQ0, MVWB700VQ0, MVWB750WB0, MVWB750WB1, MVWB750YW0, MVWB750WL1, MVWB750WL2, MVWB750WQ0, MVWB750WQ1, MVWB750WQ2, MVWB750WR0, MVWB750WR1, MVWB750WR2, MVWB755YL0, MVWB755YQ0, MVWB755YR0, MVWB800VB0, MVWB800VQ0, MVWB800VU0, MVWB850WB0, MVWB850WB1, MVWB850WL0, MVWB850WL1, MVWB850WL2, MVWB850WQ0, MVWB850WQ1, MVWB850WQ2, MVWB850WR0, MVWB850WR1, MVWB850WR2, WTW6200SW0, WTW6200SW1, WTW6200SW2, WTW6200SW3, WTW6200VW0, WTW6200VW1, WTW6300SB0, WTW6300SB1, WTW6300SG0, WTW6300SG1, WTW6300SW0, WTW6300SW1, WTW6300WW0, WTW6340WW0, WTW6400SW0, WTW6400SW1, WTW6400SW2, WTW6400SW3, WTW6500WW1, WTW6600SB0, WTW6600SB1, WTW6600SB2, WTW6600SB3, WTW6600SG0, WTW6600SG1, WTW6600SG2, WTW6600SG3, WTW6600SW0, WTW6600SW1, WTW6600SW2, WTW6600SW3, WTW6700TU1, WTW6700TU2, WTW6700TW0, WTW6700TW1, WTW6700TW2, WTW6800WB1, WTW6800WL1, WTW6800WW1, WTW7300XW1, WTW7300XW2, WTW7320YW0, WTW7340XW0, WTW7340XW1, WTW7340XW2, WTW7600XW0, WTW7600XW1, WTW7600XW2, WTW7800XB0, WTW7800XB2, WTW7800XL0, WTW7800XL2, WTW7800XL3, WTW7800XW0, WTW7800XW1, WTW7990XG1, WTW8800YC0, WTW8240YW0, WTW7800XW2, WTW7800XW3,110.27087601

If you have any questions, comments, or tips that you think will help others doing this repair please post them in the comments section below.

How To Replace W10404050 Lid Lock & Latch

Some newer washing machines built by Whirlpool use a lid lock and latch to keep the lid from being able to be opened while the washer is in use.  This is a safety feature to keep someone from getting hurt if they were to open the lid while the washer was running.  Sometimes the lid lock can fail and cause the washer not to start.  The most common symptom that the lid lock has when it fails is the washer makes a clicking sound but it won’t start.  The lid lock can also fail if someone has forced the lid open while it was locked.  This lid lock assembly is used on some Whirlpool, Kenmore, Maytag, Amana, and Crosley washing machines.

How To Replace The W10404050 Lid Lock & Latch Assembly

First, unplug the washer before working on it.  Place a piece duct tape to secure the washer lid from opening.

Remove the two top 1/4″ screws from the left and right brackets on the back of the washer.

Now you will be able to pull the whole top of the washer about 3/8″ forward.  This will release the top from the front locking tabs and allow you to lift the top of the washer up.

Remove the two screws to the lid lock assembly.

Remove the wire harness from the clip and depress the left and right console mounting clips by squeezing them from the underside.

This will allow you to rotate the console backwards.

Squeeze the two tabs to remove the wire harness from where it goes through the frame of the washer.

Depress the two tabs on the wire connector to pull it out from the control board.  Remove the wire harness from the mounting clip.

The lid lock & latch assembly is now free.  Take the old one out, and replace the new one in the reverse order.  Don’t forget to replace the included trim bezel at the same time.

Where Can I Buy A Replacement Lid Lock?

You can buy a replacement lid lock assembly from our website.  Please click the link below.  Parts Dr always has the lowest prices for new O.E.M. replacement parts.

Lid Lock & Latch Assembly – Part # W10404050

New Year’s Holiday Shipping Notice

In observance of the New Year’s holiday our offices with be closed Wednesday December 31st through Thursday January 1st, and we will reopen for normal business hours on Friday January 2nd.  Orders placed after 4:00PM EST on Tuesday December 30th will ship out Friday January 2nd.  Fedex and UPS will only be making deliveries on New Year’s Eve for Next Day and 2nd Day air shipments only.  Happy New Year from the Parts Dr team!

Happy New Year

Christmas Holiday Shipping Notice

In observance of the Christmas holiday our offices with be closed Wednesday December 24th through Thursday December 25th, and we will reopen for normal business hours on Friday December 26th.  Orders placed after 4:00PM EST on Tuesday December 23rd will ship out Friday December 26th.  Fedex and UPS will still be making deliveries on Christmas Eve.  Merry Christmas from the Parts Dr team!


Thanksgiving Holiday Shipping Notice

In observance of the Thanksgiving holiday our offices with be closed Thursday November 27th, and we will reopen for normal business hours on Friday November 28th with the exception that our phones will be closed Friday.  Orders placed after 4:00PM EST on Wednesday November 26th will ship out Friday November 28th.  If you need to contact us on Friday, please fill out the contact form or Live Chat with us.  Happy Thanksgiving from the Parts Dr team!


Thanksgiving by Don McCullough is licensed under CC BY 2.0 Receives 2014 Bizrate Circle of Excellence Award

Posted on October 3, 2014

2014-COEParts Dr is very excited to announce that we have received the 2014 Bizrate® Circle of Excellence Award.  We would like to thank all of our amazing customers and staff that have made this award possible.  This is the 2nd year in a row that we have earned this award for providing an excellent online customer experience to our customers.

Of the over 4,700 online retailers, the 2014 Bizrate® Circle of Excellence Award was earned by only 140 retailers which represents the top 2.9% in customer satisfaction throughout the previous 12 months.

We are very proud and we work very hard to provide our customers with exceptional customer service, and this award highlights our continued effort to provide our customers excellent customer service.  We would like to thank Bizrate for this award, and all of us at Parts Dr look forward to providing outstanding service for many more years to come!

Read More Information Here:

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