Appliance Repair Blog

Independence Day Holiday Shipping Notice

Posted on July 1, 2016

In observance of the Independence Day holiday our offices with be closed Monday July 4th, and we will reopen for normal business hours on Tuesday July 5th.  Orders placed after 4:00PM EST on Friday July 1st will ship out Tuesday July 5th.  Shipping Carriers Fedex, UPS, and USPS will not be delivering any packages on Monday July 4th, so please plan and choose your shipping method accordingly. Happy Independence Day from the Parts Dr team!

july4th

Memorial Day Holiday Shipping Notice

Posted on May 27, 2016

In observance of the Memorial Day holiday our offices with be closed Monday May 30th, and we will reopen for normal business hours on Tuesday May 31st.  Orders placed after 4:00PM EST on Friday May 27th will ship out Tuesday May 31st.  Shipping Carriers UPS and Fedex will not be delivering any packages on Monday May 30th, so please plan and choose your shipping method accordingly.  Happy Memorial Day from the Parts Dr team!

Memorial-Day

Samsung Top Load Washer Unbalanced During Spin

Posted on March 30, 2016

Some Samsung top loading washing machine models that are experiencing a UE or DC error code or the washing machine is unbalanced during the spin cycle should upgrade the suspension damper rod assemblies to a new improved design.  Each washing machine uses four suspension damper rod assemblies, one for each corner of the washer.  Please use the chart below with the model number and manufacture date to determine if you need the new suspension dampers.

Old suspension damper assemblies are 4.93mm and the new one suspension damper assemblies are 6.50mm

suspension rod new vs old

Model Production Month Old Damper New Damper
WA456DRHDWR/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA456DRHDSU/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA400PJHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA422PRHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA45H7200AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7200AP/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7000AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)

The model and serial number tag is normally located on the top back console of the washer, and it will list the model number, serial number, and manufacture date. The manufacture date is listed in the format of YYYY.MM (ex: 2012.06). Below is an example model and serial number tag to show where the manufacture date is located.
tag

The serial number can also be decoded using the chart below to determine the manufacture date.
samsung serial decode

If you need to purchase a drain tube kit, please click the link below to purchase this part from our online store:

Damper Rod Assembly – Part # PD00023778 (mfg # DC97-05280W)

Samsung Refrigerator Water Leakage Service Kit

Posted on March 29, 2016

Samsung part number DA82-01415A ( PD00024858) is a refrigerator water leakage service kit.  This kit is used to repair water leaking under the crispers and/or a fan noise that stops when the doors are opened on Samsung bottom freezer and french door refrigerator models with dual evaporators.   When the defrost drain water is not draining properly it causes ice to form at the top of the evaporator, interfering with the fan and causing the drain to freeze and water to overflow, which then runs down and gathers under the crisper drawers.  Before ordering and installing the water leakage service kit you should verify that the defrost heater and defrost sensor are working properly.  Installation of this kit requires moving the evaporator coil, and damage to the evaporator coil can cause catastrophic failure to the sealed system of the refrigerator.  This kit works on all bottom freezer and french door refrigerator models with dual evaporators that have do not have the new style drain tube installed from the factory, see step 9 in the repair instructions below for a photo showing the new and old style drain tube.

DA82-01415A ( PD00024858) Kit Contents:

• 1 new drain tube with cap
• 1 foam seal for the bottom of the drain plate
• 2 foam strips for the back of the evaporator drain plate
• 1 defrost heater clip

Repair Instructions:

1. Unplug the refrigerator and remove the Evaporator Cover.

2. Verify that the defrost heater and defrost sensor resistance is correct. If incorrect, replace the part(s).

3. Move the defrost sensor to the top of the evaporator inlet tube (just below the cap tube joint). If necessary, remove enough mastic material to place the sensor correctly. The sensor must be positioned on the left side of the inlet tube as shown.
DA82-01415A pic 1

4. Check the heater clip on the heater. If clip is shorter than the one in the kit, replace it with the new one. If the clip is the same length as the new one, do not replace it.
DA82-01415A pic 2

5. Lift the evaporator and drain plate out of position and carefully bend them up.

6. Add the two foam strips to the back of the plate and add the seal to the bottom of the drain plate.
DA82-01415A pic 3

7. Bend the bottom row of the cooling ribs on the evaporator.
DA82-01415A pic 4

8. Remove the seal on the back of the Evaporator Cover, if there is one present. The cover should be smooth as shown
DA82-01415A pic 5

9. Replace the drain tube and cap. The refrigerator section tube is on the far right in the compressor compartment.
DA82-01415A pic 6

After installing the new water leakage service kit, you will need to fully thaw the defrost drain on the refrigerator if the drain is iced up.  There are a few different ways to thaw the defrost drain.  The easiest way to thaw the defrost drain is to unplug the refrigerator and leave the refrigerator and/or freezer doors open for 24 hours.  Or while you have the evaporator cover pulled off you can pour hot water in the drain area until all of the ice has melted and water is able to freely flow down the drain to the back of the refrigerator.

If you need to purchase a drain tube kit, please click the link below to purchase this part from our online store:

Water Leakage Service Kit – MFG Part # DA82-01415A  (PD00024858)

 

New Year’s Holiday Shipping Notice

In observance of the New Year’s holiday our offices with be closed Thursday December 31st through Sunday January 3rd, and we will reopen for normal business hours on Monday January 4th.  Orders placed after 4:00PM EST on Wednesday December 30th will ship out Monday January 4th.  Fedex and UPS will only be making deliveries on New Year’s Eve for Next Day and 2nd Day air shipments only.  Happy New Year from the Parts Dr team!

Happy New Year

Christmas Holiday Shipping Notice

In observance of the Christmas holiday our offices with be closed Thursday December 24th through Friday December 25th, and we will reopen for normal business hours on Monday December 28th.  Orders placed after 4:00PM EST on Wednesday December 23rd will ship out Monday December 28th.  Fedex and UPS will still be making deliveries on Christmas Eve.  Merry Christmas from the Parts Dr team!

MerryChristmasPD

Thanksgiving Holiday Shipping Notice

In observance of the Thanksgiving holiday our offices with be closed Thursday November 26th, and we will reopen for normal business hours on Friday November 27th with the exception that our phones will be closed Friday.  Orders placed after 4:00PM EST on Wednesday November 25th will ship out Friday November 27th.  If you need to contact us on Friday, please fill out the contact form or Live Chat with us.  Happy Thanksgiving from the Parts Dr team!

Turkey

Thanksgiving by Don McCullough is licensed under CC BY 2.0

Labor Day Holiday Shipping Notice

In observance of the Labor Day holiday our offices with be closed Monday September 5th, and we will reopen for normal business hours on Tuesday September 6th.  Orders placed after 4:00PM EST on Friday September 2nd will ship out Tuesday September 6th.  Shipping Carriers UPS, USPS, and Fedex will not be delivering any packages on Monday September 5th, so please plan and choose your shipping method accordingly.  Happy Labor Day from the Parts Dr team!

flags

Samung DA97-15217A Ice Maker Removal Instructions

Posted on May 13, 2015

Listed below are the step by step instructions for removing Samsung ice maker assembly part number DA97-15217A.

1. When pressing the Energy-Saver and the Fridge buttons on the Display together for 8 seconds at the same time, it will convert to the Test Mode and the entire Display function will be off.
DA97-12317A_1

2. When pressing any button within 15 seconds after it is shifted to the Test Mode, its function will change in the following order.  Manual operation1(FF) Manual operation2(0F-r) –> manual defrost of fresh food compartments(rd) –> manual defrost of fresh and freezer compartments(fd) –> cancel(Display all off).  Set unit to Fd for 5 minutes.  This will allow for easy removal of the ice maker.
DA97-12317A_2

3. While pressing the tab on the top right side, lift up the Ice Bucket and pull it out.
DA97-12317A_3

4. Remove the screw from the Wire Housing Cover.
DA97-12317A_4

5. Remove the Wire Housing Cover.
DA97-12317A_5

6. Disconnect the Ice Maker Housing Connector.
DA97-12317A_6

7. Remove the screw from the Duct Tray-ice.
DA97-12317A_7

8. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab.
DA97-12317A_8

9. With a flat blade screwdriver, pry down on the refrigerant tube to separate it from the bottom of the ice maker.
DA97-12317A_9

10.  Push down the refrigerant pipe slightly and separate the refrigerant pipe and the Ice Maker Assembly completely.
DA97-12317A_10

11. While pressing the Hook, pull out the Ice Maker.
DA97-12317A_11

12.  While pushing down the Duct-Tray-Ice, pull out the Ice Maker carefully and remove it.  *When removing the Ice Maker, be careful not to damage the grommets on the tray or the refrigerant tube (refer to the dotted circles in the picture below).
DA97-12317A_12

If you find that you have a bad ice maker, you can purchase one from our online store by clicking the link below.

Ice Maker – Part Number DA97-15217A (PD00027210)

This is maker is found on these model refrigerators:

RF25HMEDBBC, RF25HMEDBSR, RF25HMEDBWW, RF263BEAEBC, RF263BEAESP, RF263BEAESR, RF263BEAEWW, RF263TEAEBC, RF263TEAESP, RF263TEAESR, RF263TEAEWW, RF28HDEDBSR, RF28HDEDTSR, RF28HFEDBBC, RF28HFEDBSR, RF28HFEDBWW, RF28HFEDTBC, RF28HFEDTSR, RF28HFEDTWW, RF28HMEDBBC, RF28HMEDBSR, RF28HMEDBWW, RF28HMELBSR, RF30HBEDBSR, RF30HDEDTSR, RF31FMEDBBC, RF31FMEDBSR, RF31FMEDBWW, RF31FMESBSR, RF323TEDBBC, RF323TEDBSR, RF323TEDBWW, RF32FMQDBSR, RF32FMQDBXW, RF34H9950S4, RF34H9960S4

If you have any questions, comments, or tips that will help others please post them in the comments section below.

W10435302 Bearing Kit Installation Instructions

Posted on March 31, 2015

Some Whirlpool Cabrio, Kenmore Oasis, and Maytag Bravos direct drive top loading model washers have a bearing kit that can be used to replace the tub bearings and seal when they go bad.  When the tub bearings fail the washer can get very noisy during the spin cycle.  Some people describe the sound as sounding like a train or jet after it reaches its high speed during the spin cycle.  If you do not fix the problem with the bearings and keep using the washer you will eventually ruin the tub seal and water will start leaking from the bottom of the washer and water will spray onto the floor and bottom components of the washer.  This water will often look dark and grease colored that starts to leak from the washer at first.  If you find that you have bad tub bearings it is best to replace them sooner than later as it is much easier to replace the components.  If you let the problem go on for too long the bearings can rust into place or come apart while trying to remove them from the washing machine.  When the bearings fail the washer will also no longer spin concentrically which can cause the washer to go out of balance easier and sometimes display an “uL” (unbalanced load) error code).

What is needed for the repair?

If you find that you have bad tub bearings and need to replace them, you will first need to check with the model number from the tag on your washing machine to see if your washer is compatible with bearing kit part number PD00002260 (mfg # W10435302).  We have a list at the bottom of this page with the most common model numbers that this kit is compatible with.  If you do not see your model number listed there, please leave us a comment at the bottom of this page and with your model number and we will let you know if this kit is compatible with your model washer.  This kit does not work with any models that have a belt and gearcase.  This bearing kit includes both upper and lower tub bearings, tub seal, drive shaft, shaft nut, adhesive, grease, spacer tube, and instructions.  The bearings and tub seal in this kit are not sold separately.  The only other thing you will we need to provide are the tools listed below and a person capable of installing the bearing kit.

Tools Needed:

  • 1-1/4″ Wrench/Socket
  • 7/16″ Wrench/Socket
  • 1/4″ Hex Driver
  • Hammer

Special Tools Required:

You can purchase the bearing kit and tool kit from our online store by clicking the links below.

Tub Bearing Shaft & Seal Kit – Part # PD00002260 (mfg # W10435302)

Tub Press Tool Kit – Part # PD00004958 (mfg # W10447783)

Installation Instructions

Below are the manufactures installation instructions for the bearing kit.  We have added our own notes and tips that we have highlighted in orange lettering.

warningshock
1. Unplug washer or disconnect power.
2. Tape lid shut before opening top. Open top. See Figure 1.
Parts Dr Tip: Use a putty knife to depress the two locking tabs (one on the left and right sides) to release and lift up the top.
W10435302 Figure 1
3. Remove hose clamp and hose from tub ring.
4. Remove tub ring.
5. Remove cap from either wash plate or agitator. See Figure 2.
W10435302 Figure 2
6. Remove 7/16” bolt. Lift and remove basket assembly with wash plate/agitator. See Figure 3.
W10435302 Figure 3
7. Slide washer out and tip back on hoses.
8. Using a 1⁄4” Hex Driver, remove rotor bolt and rotor. See Figure 4
W10435302 Figure 4
9. Remove four (4) stator bolts (5/16” or 3/8”). Unclip wire harness and remove stator and shield. Set stator on a clean rag on the floor. See Figure 5.
W10435302 Figure 5
10. Remove Shaft Nut. See Figure 6.
W10435302 Figure 6
11. Remove drive shaft and seal (with hammer). See Figure 7.
W10435302 Figure 7
12. Tip washer forward off the hoses and remove drive shaft and seal from tub. See Figure 8.
W10435302 Figure 8
13. Drive Bottom Bearing, Bottom Bearing Washer, and Spacer Tube out using Removal Rod and hammer. See Figure 9.
W10435302 Figure 9
14. Tip washer back on hoses and drive Top Bearing out using Removal Rod and hammer. Discard all parts. See Figure 10.
W10435302 Figure 10
15. Tip washer forward off of hoses.
16. Clean bearing and seal areas with a rag. Check the weep hole (make sure it is not plugged). See Figure 11.
W10435302 Figure 11
17. Install Top Bearing and press into the tub.
18. Place Tub Press Tool Assembly (without the Bottom Bearing Press, Thrust Bearing, and Bottom Press Nut) over new Top Bearing. NOTE: Ensure LOCKING BAR of Tub Press Tool Assembly is located in sump area. See Figure 12.
W10435302 Figure 12
19. Tip washer back on hoses.
20. Install onto Press Rod; new Spacer Tube, new Bottom Bearing Washer, and new Bottom Bearing. Then install tool parts: Bottom Bearing Press, Thrust Bearing, and Bottom Press Nut. See Figure 13.
W10435302 Figure 13
21. Tighten Bottom Press Nut until bearings bottom out. Then back the Bottom Press Nut off and remove. See Figure 14. NOTE: Final position of bottom bearing will extend from bottom of tub by 1/8” to 3/16” (3 to 5mm).
W10435302 Figure 14
22. Tip washer forward off the hoses and remove the Tub Press Tool Assembly.
23. Install new Drive Shaft (make sure wear sleeve is bottomed out on Top Bearing). See Figure 15. NOTE: If necessary, tap shaft with hammer to install.
W10435302 Figure 15
24. Tip washer back onto hoses. Install new Shaft Nut and tighten. See Figure 16.
W10435302 Figure 16
25. Reconnect wiring harness to stator.
26. Reinstall stator and shield. Check for proper location.
27. Reinstall rotor.
28. Tip washer forward off the hoses.
29. Locate Tub Seal and Grease. Apply grease to both cavities inside Tub Seal lip. See Figure 17.
W10435302 Figure 17
30. Apply the Pliobond Adhesive in a continuous bead around bottom of Tub Seal to enter tub first. Verify grease is inside the seal. See Figure 18.
W10435302 Figure 18
31. Push Tub Seal into place using the Seal Press Tool and hammer until it bottoms out. Add a bead of Pliobond Adhesive to top edge of seal and tub (spread out with finger). See Figure 19.
Parts Dr Tip: The Closed side of seal should face up and the open end of the seal with the spring should face down.
W10435302 Figure 19
32. Reinstall basket.
33. Reinstall tub ring, hose, and hose clamp.
34. Close top.
35. Plug in washer or reconnect power.
36. Verify repair by performing Diagnostic Test.

Compatible Model Numbers:

7MMVWB850WL0, MTW6300TQ1, MTW6500TQ0, MTW6600TB0, MTW6600TQ0, MTW6600TQ1, MTW6700TQ0, MTW6700TQ1, MVWB300WQ0, MVWB300WQ1, MVWB300WQ2, MVWB400VQ0, MVWB450WQ0, MVWB450WQ1, MVWB450WQ2, MVWB455YQ0, MVWB700VQ0, MVWB750WB0, MVWB750WB1, MVWB750YW0, MVWB750WL1, MVWB750WL2, MVWB750WQ0, MVWB750WQ1, MVWB750WQ2, MVWB750WR0, MVWB750WR1, MVWB750WR2, MVWB755YL0, MVWB755YQ0, MVWB755YR0, MVWB800VB0, MVWB800VQ0, MVWB800VU0, MVWB850WB0, MVWB850WB1, MVWB850WL0, MVWB850WL1, MVWB850WL2, MVWB850WQ0, MVWB850WQ1, MVWB850WQ2, MVWB850WR0, MVWB850WR1, MVWB850WR2, WTW6200SW0, WTW6200SW1, WTW6200SW2, WTW6200SW3, WTW6200VW0, WTW6200VW1, WTW6300SB0, WTW6300SB1, WTW6300SG0, WTW6300SG1, WTW6300SW0, WTW6300SW1, WTW6300WW0, WTW6340WW0, WTW6400SW0, WTW6400SW1, WTW6400SW2, WTW6400SW3, WTW6500WW1, WTW6600SB0, WTW6600SB1, WTW6600SB2, WTW6600SB3, WTW6600SG0, WTW6600SG1, WTW6600SG2, WTW6600SG3, WTW6600SW0, WTW6600SW1, WTW6600SW2, WTW6600SW3, WTW6700TU1, WTW6700TU2, WTW6700TW0, WTW6700TW1, WTW6700TW2, WTW6800WB1, WTW6800WL1, WTW6800WW1, WTW7300XW1, WTW7300XW2, WTW7320YW0, WTW7340XW0, WTW7340XW1, WTW7340XW2, WTW7600XW0, WTW7600XW1, WTW7600XW2, WTW7800XB0, WTW7800XB2, WTW7800XL0, WTW7800XL2, WTW7800XL3, WTW7800XW0, WTW7800XW1, WTW7990XG1, WTW8800YC0, WTW8240YW0, WTW7800XW2, WTW7800XW3,110.27087601

If you have any questions, comments, or tips that you think will help others doing this repair please post them in the comments section below.

Parts Dr

Our customers matter a lot to us! So we provide YOU with as much information on repairing your appliance as possible. And its all FREE!

Enter your email address to subscribe to this blog and receive notifications of new posts by email.

Categories

Help Me Find My Model Number