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Open Monday 9am-6pm CT
0Shipping normally, with rare delays
Unfortunately our shipping carriers have reported some delivery delays due to COVID-19. It is very uncommon for a package to be delayed. Data given to us by our shipping carriers show less than 1% of shipments are being affected. Since such a small percentage of packages are delayed, we're still offering expedited shipping services so that our customers can continue to receive their items faster.
Parts Dr does not issue refunds or credits for delayed or late shipments due to COVID-19.
Carrier Delays May Occur
During this outbreak shipping carriers may experience delays from unforeseen and unavoidable circumstances, which are outside of our control. As stated in our Shipping Policy we are not responsible for these delays and will not provide refunds for delayed shipments.
CDC Says Shipped Packages are Safe
The United States Center for Disease Control and Prevention (CDC) said the COVID-19 virus is spread through respiratory droplets and there is currently no evidence to support the transmission of the virus through mail or shipped goods. "In general, because of poor survivability fo these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures." Read more
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Our live chat and phone support teams will continue to be available Monday thru Friday 9am-6pm CT.
