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0Shipping normally, with rare delays
West Coast Wildfires: Unfortunately our shipping carriers have reported some delivery delays due to the wildfires in California, Oregon, and Washington state. If you live in an area affected by wildfires your package may be delayed.
COVID–19: Unfortunately our shipping carriers have reported some delivery delays due to COVID-19. Data given to us by our shipping carriers show less than 1% of shipments are being affected.
It is very uncommon for a package to be delayed. Since such a small percentage of packages are delayed, we're still offering expedited shipping services so that our customers can continue to receive their items faster.
Parts Dr does not issue refunds or credits for delayed or late shipments.
Shipping Carriers Have Suspended Their Service Guarantees
UPS, FedEx, and USPS have currently suspended their service guarantees. We will continue to fulfill and send your order on time, but carrier delays may cause some packages to be delivered later than the estimated delivery date shown at the time of purchase. As stated in our Shipping Policy we are not responsible for these delays and will not provide refunds for delayed shipments.
CDC Says Shipped Packages are Safe
The United States Center for Disease Control and Prevention (CDC) said the COVID-19 virus is spread through respiratory droplets and there is currently no evidence to support the transmission of the virus through mail or shipped goods. "In general, because of poor survivability fo these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures." Read more
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Our live chat and phone support teams will continue to be available Monday thru Friday 9am-6pm CT.
