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0Shipping normally, with rare delays
High package volume delays reported: Unfortunately our shipping carriers have reported some delivery delays due to high package volume. According to shipping carriers, the COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. These delays are outside of our control, and we do not issue refunds or credits for these delayed or late shipments.
It is uncommon for a package to be delayed. Since such a small percentage of packages are delayed, we're still offering expedited shipping services so that our customers can continue to receive their items faster.
Parts Dr does not issue refunds or credits for delayed or late shipments.
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High package volume delays -
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Shipping Carriers Have Suspended Their Service Guarantees
FedEx, UPS, and USPS have currently suspended some service guarantees. We will continue to fulfill and send your order on time, but carrier delays may cause some packages to be delivered later than the estimated delivery date shown at the time of purchase. As stated in our Shipping Policy we are not responsible for these delays and will not provide refunds for delayed shipments.
CDC Says Shipped Packages are Safe
The United States Center for Disease Control and Prevention (CDC) said the COVID-19 virus is spread through respiratory droplets and there is currently no evidence to support the transmission of the virus through mail or shipped goods. "In general, because of poor survivability fo these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures." Read more
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Our live chat and phone support teams will continue to be available Monday thru Friday 9am-6pm CT.
