Parts Dr only sells brand new OEM replacement parts. Most parts we sell are guaranteed by the original manufacturer for one year from the purchase date against factory defect. This excludes unnatural "wear & tear", physical damage, and some parts such as water filters and fuses. Defective parts must be exchanged for a new one, they can not be returned for a refund.
We process manufacturer warranties for our customers as an added convenience. Parts Dr is not responsible for any shipping charges for warranty exchanges. The customer is responsible for the shipping charges to send the item(s) back to Parts Dr, as well as shipping charges for Parts Dr to send the replacement item(s), and the original shipping charges.
Please fill out our defective part form if you have a defective part that you purchased from us. The manufacture requires that we get the model and serial number from the appliance in order to complete the exchange process.