Upper Dishrack Track & Mount Assembly (Right)

Upper Dishrack Track & Mount Assembly (Right)

Sissy from VA

Upper rack ball bearing race was disintegrating, dropping ball bearings.

#2 phillips screwdriver and a 1/4" drive socket wrench.

The upper rack on our dishwasher was not moving smoothly and was binding on the right side. We found a couple of loose ball bearings in the bottom of the dishwasher. Obviously, it was the right-side track that was failing. Ordered a new one and the repair was simple: 1. Remove upper rack from slides (no tools required). 2. Remove the two #2 phillips screws attaching dishwasher to counter. 3. Remove kick-plate at bottom. 4. Slide the dishwasher forward about halfway out, making sure the feet clear your kitchen flooring. This may require screwing the feet in if you have thick flooring that does not extend under the dishwasher. 4a. This did not require removal of the power, water, or drain connections on ours as there was adequate slack. 4b. If yours does not have enough slack to move out this small distance, disconnect the power, water, and/or drain, shutting off the appropriate water valve(s) and circuit breaker prior to disconnection. After completing the repair, find the person who originally installed your dishwasher and beat them for not leaving enough slack in the connections. 5. Reach up under the insulating blanket to access the four hex-head, self-tapping bolts, finding an appropriate size socket. 6. Using the ratchet wrench and socket, remove the four bolts, holding the track to keep it from falling as the final bolts are removed. 7. Making sure the new track is right-side up, install the bolts loosely and then tighten after all four are installed. You are tightening into plastic, so just snug them down. You're attaching a dishwasher rack slide, not a small-block Chevy V8, so you just need the bolts to be snug (almost all of the weight of the full rack is expressed as a shear force on the bolts, not as an axial tension). Reconnect electrical, water, and/or drain (as necessary), reposition, and fasten to counter. If you disconnected the water line, turn the water back on and look for leaks using your flashlight. Correct if any are found.

Upper Dishrack Track & Mount Assembly (Right)

Michael from PA

Upper dish rack track was broken.

Screwdriver and ratchet to remove the machine, screwdriver to replace the part

The part is replaced by accessing the OUTSIDE of the machine. It's a very simple repair once the machine is removed, just four screws. I put the time for actual replacing of the part, not including removing the machine, the difficulty of which depends on your circumstances.

Upper Dishrack Track & Mount Assembly (Right)

Tage from OH

The slide rails on the Kitchenaid dishwasher were no longer rolling smoothly, the little ball bearings had come out of the rail track and were scattered into the dishwasher.

Phillips head screwdriver

I was able to pull out the dishwasher just enough without having to disconnect the electricity and water connections to get to the track. I simply unscrewed the old tracks (both left and right), took them off, and screwed the new tracks into place. The job took less than an hour.