Dorothy from PA
Ice maker was not making ice. No water flow in ice maker dispenser when called by control unit. Suspected water inlet valve.
Allen wrench, screw driver, multi-meter
Repair & Advice
Unplugged unit from electrical outlet. Turned off water supply. Located the water inlet valve assembly. Disconnected the electrical connector from the assembly solenoid. Measure the resistance of the solenoid. Found solenoid was open (infinite resistance). Once the problem was identified the actual assembly replacement was easy
Story submitted on March 20, 2020
Ryan from MS
Ice machine not getting water to reservoir
Repair & Advice
Under the counter ice machine suddenly stopped working after a year in our brand new home. We have a terrible water system where we live so the filter inside the unit kept clogging after only a month or so. As a temporary solution for an event at our home that would require more ice than usual I removed the filter inside the machine to ensure ice would be made. Then of course, got busy and totally forgot to replace it. So of course things went south from there. We did not purchase the $300 extended warranty when we moved into our home and I knew this would probably be anywhere from a $500-$700 fix, depending on the part that was bad. So I started researching online and narrowed it down to a couple possible issues. I took a gamble that it would be the intake valve since everything else seemed to be working properly. Machine would cool and if I kept pouring water into the reservoir manually every 30 minutes or so the machine would make ice. As luck would have it, this part was the solution. Perfect replacement, truly a five minute issue. Took me longer to get the stupid machine out from under the counter than to replace the part. $89 fix to our $2k ice machine. Saved me a ton. Can’t thank you guys enough for having the parts to order directly and for having awesome diagrams online. You have a customer for life in the appliance parts arena!
Story submitted on September 3, 2019