Part
Shock Absorber (Front)
Product Rating
Customer
william from IL
Problem
Excessive shake and noise during spin cycles
Tools
Phillips screwdriver, straight blade screwdriver, slip-joint pliers, socket wrench with extension and swivel.
Repair & Advice
From on-line research, I learned that many people solved symptoms similar to mine by replacing the shock absorbers. I replaced mine on a hope that they were the reason for excessive shake. The rear absorbers are very simple to replace. Simply remove the rear access cover and the plastic covers over the access holes for each upper & lower bolt. The front are more difficult and time consuming because much of the machine frame requires disassembly. Rather than explain the sequence, there are some very good disassembly videos on YouTube by searching on your model number for specifics. More generic videos exist for "front-loaders". Following replacement, my problem was not solved. In my case, it turns out that one leg spider arm that supports the drum was broken. Just for information, when measured, the new shock absorbers will exhibit 1/4" of free travel before resistance is felt. My old (4yrs.) ones measures varied from 1/4" to 5/8". As a side note, while your drum spins, if the rotation is more eliptical than round, and excessive noise & shake are experienced, it is likely the spider arm is broken. The spider arm replacement story is for my next review. PartsDr was an excellent choice for parts and timeliness of delivery. The parts were an exact factory match by stamped part number. For my machine (WF331anw-xaa), the original absorbers were a different part number for front versus rear (A/B). Replacement recommendation is to use four identical DC66-0470A type. I don't think you will find better than PartsDr, because I looked. Great experience. I would highly recommend.
Story submitted on July 22, 2015
Part
Shock Absorber (Front)
Product Rating
Customer
Paul from VA
Problem
Washer vibrating badly during spin
Tools
Socket and box end wrench
Repair & Advice
Worth trying to replace dampers, but I soon discovered that my washer’s problems were beyond dampers and related to bad bearings. Some dampers are easier than others to replace because there is more room for hands and tools, others are pretty tight. Ratcheting wrench (not a socket) helped. Mount top bolt first, then bottom, to make alignment easier.
Story submitted on October 20, 2017
Part
Shock Absorber (Front)
Product Rating
Customer
James from TX
Problem
Expensive Samsung Front Load Washer was banging unmercifully and pausing to shift clothes after 8 years of daily use. Took ages to get the spin cycle going full on.
Tools
Phillips screwdriver, flat screwdriver, 14mm socket with extension, needle nose plyers, extendable magnet.
Repair & Advice
I used an appliance dolly to move the washer, took front and back off per a video I watched several times and it was really easy. Parts matched perfectly (4 shock absorbers) and were easy to put in. Dropped one screw into machine but used extendable magnet to get it out. No need to replace. Machine is perfect not and spinning on the first attempt. Couldn't have done it without watching the video, that made it much easier even thought there were several more wire connections and a few different screws. Replaced all 4 shock absorbers and would recommend the same for any troublesome Samsung upright.
Story submitted on September 24, 2015