Part
Drawer Guide Rail
Product Rating
Customer
pamela from PA
Problem
Guide roller assembly, left side of Vegetable drawer broke off. Roller assembly was part of a larger panel assembly.
Tools
Screwdriver
Repair & Advice
Based on my description & photos, Rep from your competitor said I needed a certain part # at a cost of $85. That part was a 'new vegetable drawer'. I don't need a drawer; the drawer was fine. That was a WRONG diagnosis. PARTSDR said I needed a new sidewall assembly which has integrated veg drawer guide roller at a cost of $30. That is CORRECT. Correct diagnosis for part # resulted in sale. It came fast. Installed in under 5mins. Works great.
Story submitted on June 20, 2020
Part
Drawer Guide Rail
Product Rating
Customer
pamela from PA
Problem
Guide roller assembly, left side of Vegetable drawer broke off. Roller assembly was part of a larger panel assembly.
Tools
Screwdriver
Repair & Advice
Based on my description & photos, Rep from your competitor said I needed a certain part # at a cost of $85. That part was a 'new vegetable drawer'. I don't need a drawer; the drawer was fine. That was a WRONG diagnosis. PARTSDR said I needed a new sidewall assembly which has integrated veg drawer guide roller at a cost of $30. That is CORRECT. Correct diagnosis for part # resulted in sale. It came fast. Installed in under 5mins. Works great.
Story submitted on June 20, 2020
Part
Drawer Guide Rail
Product Rating
Customer
Larry from TX
Problem
The guide rail got warped.
Tools
Only had to remove two philips head screws.
Repair & Advice
While defrosting the frig, I over heated the guide rail and warped it. Made the drawer difficult to slide in and out. All I had to do to replace it was remove the drawer, take out two screws, hold up the glass cover for the drawer. Then pull the old rail loose and remove. Slide the new rail in and make sure the tab on the end goes in the slot and install the two screws, done. Set glass cover back down and put the drawer back in. Works smooth!
Story submitted on January 31, 2019