Shipping Options

View more details in our Shipping Policy

All shipping rate advertisements assume delivery to continental US address, and that the part is in stock and is not oversized.

Shipping rates are per order, not per part!

Standard – $10.99
Estimated arrival
Monday Apr 1–Apr 4
Quicker – $24.99
Estimated arrival
Monday Apr 1
Quickest – $33.99
Estimated arrival
Friday Mar 29

Careers

We are looking for a Customer Care Representative

Job Summary

Parts Dr is adding a team member and we need YOU! At Parts Dr we help people repair appliances by providing parts and knowledge. Our world-class team of developers and designers has created a platform that makes finding parts and fixing things easy. We exist to save people money and to keep appliances running instead of ending up in the landfill.

We’re looking for a Customer Care Representative who will be responsible for providing world-class customer service via email, phone and live chat for our website https://partsdr.com where we sell appliance parts for kitchen and laundry appliances. You will need to help customers with things ranging from locating parts to resolving problems with orders.

Essential Duties and Responsibilities

  • Answer sales and customer service calls
  • Respond to live chats and emails
  • Help customers find the parts
  • Answer questions about navigating and using our website
  • Answer customers' questions and explain company policies
  • Identify and resolve issues with orders
  • Process order returns
  • Track status of orders
  • Work in the camera room
  • Work on miscellaneous data entry projects
  • Receive and ship parts

Knowledge and Experience

  • Strong computer and typing skills
  • Excellent communication skills verbal, written and listening
  • Appliance Parts knowledge (helpful but not required)
  • Strong Internet Search knowledge
  • Experience with macOS (helpful but not required)

Personal Attributes

  • Exceptional verbal and written communication skills
  • Exceptional interpersonal skills
  • Accuracy and attention to detail
  • Strong problem-solving skills
  • Ability to handle multiple tasks
  • Ability to handle stressful customer interactions
  • Ability to lift 30lbs

Perks

  • Competitive pay
  • Macbook Pro
  • Office near the Empire Mall
  • Standing desk with two monitors
  • (HRA) Health Reimbursement Arrangement
  • SIMPLE IRA retirement plan
 

To apply, please visit our Indeed job listing and apply through the Indeed website.

What Our Customers Have Been Saying About Us:

Read more customer testimonials about us on Bizrate.

  • "One of the best online purchase experiences I've ever had, and I've had a lot. Great website that makes the precarious task of ordering replacement parts near idiot-proof. Order was delivered halfway across the country in one day with no rush shipping ordered. Pricing more than fair. Couldn't have gone better."

  • "The oven suddenly stopped working and of course the wife wanted it fixed, now. With a little research on the web, I found Parts Dr. had exactly what I needed and the best price. A few days later it arrived and with my limited oven repair skills, I popped the part in and the oven was working in minutes. Thanks Parts Dr!"

  • "We ordered the new heating element for our oven online and 1 1/2 days later it was delivered by UPS. The price was about 1/3 less than anywhere else online and they didn't try to make it up by gouging us on the shipping. We'll for sure be using Parts Dr again and recommending them to our friends. Thanks!"

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