Job Summary
Parts Dr is adding a team member and we need YOU! At Parts Dr we help people repair appliances by providing parts and knowledge. Our world-class team of developers and designers has created a platform that makes finding parts and fixing things easy. We exist to save people money and to keep appliances running instead of ending up in the landfill.
We’re looking for a Customer Care Representative who will be responsible for providing world-class customer service via email, phone and live chat for our website https://partsdr.com where we sell appliance parts for kitchen and laundry appliances. You will need to help customers with things ranging from locating parts to resolving problems with orders.
Essential Duties and Responsibilities
Knowledge and Experience
Personal Attributes
Perks
"One of the best online purchase experiences I've ever had, and I've had a lot. Great website that makes the precarious task of ordering replacement parts near idiot-proof. Order was delivered halfway across the country in one day with no rush shipping ordered. Pricing more than fair. Couldn't have gone better."
"The oven suddenly stopped working and of course the wife wanted it fixed, now. With a little research on the web, I found Parts Dr. had exactly what I needed and the best price. A few days later it arrived and with my limited oven repair skills, I popped the part in and the oven was working in minutes. Thanks Parts Dr!"
"We ordered the new heating element for our oven online and 1 1/2 days later it was delivered by UPS. The price was about 1/3 less than anywhere else online and they didn't try to make it up by gouging us on the shipping. We'll for sure be using Parts Dr again and recommending them to our friends. Thanks!"