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Appliance Repair Blog

Samsung Top Load Washer Unbalanced During Spin

Posted on March 30, 2016

Some Samsung top loading washing machine models that are experiencing a UE or DC error code or the washing machine is unbalanced during the spin cycle should upgrade the suspension damper rod assemblies to a new improved design.  Each washing machine uses four suspension damper rod assemblies, one for each corner of the washer.  Please use the chart below with the model number and manufacture date to determine if you need the new suspension dampers.

Old suspension damper assemblies are 4.93mm and the new one suspension damper assemblies are 6.50mm

suspension rod new vs old

Model Production Month Old Damper New Damper
WA456DRHDWR/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA456DRHDSU/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA400PJHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA422PRHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA45H7200AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7200AP/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7000AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)

The model and serial number tag is normally located on the top back console of the washer, and it will list the model number, serial number, and manufacture date. The manufacture date is listed in the format of YYYY.MM (ex: 2012.06). Below is an example model and serial number tag to show where the manufacture date is located.

The serial number can also be decoded using the chart below to determine the manufacture date.
samsung serial decode

If you need to purchase a new suspension rod, please click the link below to purchase this part from our online store:

Damper Rod Assembly – Part # PD00023778 (mfg # DC97-05280W)

Instructions on how to replace Samsung Damper Rods in the video below.

19 Thoughts on "Samsung Top Load Washer Unbalanced During Spin"

  1. Douglas Kuhn Posted on September 6, 2018

    Easy fix that is way cheaper than buying a new washer. Glad I stumbled across this post!

    • Daniel Pantoja Posted on September 14, 2018

      How many did you replace? 1 or 4?

      • Craig Posted on June 12, 2019

        I did 4 but the problem is still happening.

        • Paul Posted on July 19, 2019

          Same did all 4 rods and then MEMS sensor. Same DC error, even with empty load.

  2. Chip Knowles Posted on October 5, 2019

    I replaced four with no improvement. I removed the agitator and found that the large left hand threaded nut that secures the drum to the splined shaft was cracked and loose. Once I replaced that the problem was solved.

    • Rick Posted on October 15, 2019

      I am fascinated by your post.. I had 4 rods replaced under warranty and less than 60 days later the drum is off center and moving too freely. Tech says drum needs replaced but I was suspicious since he did not get “into” the machine.
      Can you please confirm the model of your machine and further describe the nut you replaced.

    • Tim Posted on January 9, 2020

      How did you get the agitator out? Mine seems to be seized.

  3. Mario Posted on October 12, 2019

    I have a Samsung Washer top load model WA50M7450AP/A4 Serial 0EPQ5DDJ406475A and need to know if your dampers are compatible with my washer

  4. Arsenio Algarin Posted on May 30, 2020

    Samsung washer model wa45h7000aw
    SN obhe5aufb07001f
    Drum shakes very hard when spinning. Do i need new suspension support rods? How many, how much, and how soon can i get these?

  5. John Posted on July 6, 2020

    I have a Samsung washer model wa16j6710lwcx6 SN oag65bag00102p. The drum shaking quits the cycle so I need to know if these or any other rods are compatible with my washer

  6. FruGuru Posted on August 25, 2020

    I’m assuming here. The problem COULD BE that the weak Springs on the Suspension Dampers and the Drum not be able to spin up to speed quickly because of the depletion of the lubricant on the Spindle (shaft) and/or the weakening of the power to the Motor.

  7. sharon Posted on September 16, 2020

    model wa400pjhdwr/aa. machine gets to 9 minutes and jumps back to 17 minutes over and over and over. what is the problem?

    • Scott Posted on July 17, 2021

      Ditto. I have same issue. Tried drilling the extra holes to release water from upper ring of tub and got water out of it and thought that would fix. Kept doing the DC problem. Washington DC doesn’t work either but another topic for another day. I replaced the rods with new ones. Same BS DC codes. My wife wants to take it to the dump. I’ll never buy another Samsung product.

  8. Sherry Posted on September 21, 2020

    Washer goes all over the place!!! Need help wa476dshasu/a1

  9. Aleshia morris Posted on September 22, 2020

    My washer continually pops up ur or ub! No matter what size load! My husband is disabled and i have lots of laundry on a daily basis. This is very frustrating!!! It takes forever to get a load done! I have to keep working with it to get it done! If i had known that this was such a problem, i never would have purchased this unit! Very agitated with it!

  10. Sudhir Rajoba Posted on February 10, 2021

    If suspension rods are faulty, It may leads to damage panel of machine. Is it true?

  11. Joy Posted on May 18, 2021

    My Samsung Top Loader Model WA50M7450AW/A4 consistently gives an unbalance error code. When I adjust the clothes it starts the rinse cycle over and then Unbalance error. My washer is less than 4 years old. The wash cycle does not complete. I will never purchase another Samsung

  12. Edrid Calderon Posted on September 20, 2021

    I’m looking for the suspension rods for my washer wa45m3100aw/a4, can you help where can I buy the kit.

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