If you have a GE top load washing machine that is not spinning, intermittently not spin up, or has wet Loads of clothes in the tub after the cycle is done then you may need to update the software on your washing machine. Please check to see if your washing machines model number and serial number are in the affected lists below. These washing machines were manufactured between May 2015 and April 2018.
Serial numbers affected: HF – GL (May 2015 – April 2018)
Upon entering fault code test 1 in service mode, technicians will find out of balance fault 26 has been set. Washers will spin normally in service mode test 14, but will not spin outside of service mode.
Repair: Factory Service Technicians – Use NewFI to update washer software with latest version. Customer Care Technicians – Order Software Update Module (SUM) WH98R23015001 (PD00045310). Instructions to update software are included with the SUM.
If acceptable, consumers can update washer software on their own without an additional service call with a SUM.
This update fixes a falsely detected out of balance condition.
Software update version numbers will display as follows:
For models built beginning in 2015, software version 22.214.171.124, parametric version 126.96.36.199
For models built beginning in 2017, software version 188.8.131.52, parametric version 184.108.40.206
How to purchase:
If you need to purchase a Software Update Module (SUM), you can purchase one from our online store by clicking the link below.
Software Update Module – Part # WH98R23015001 (PD00045310)