Part
Drain Pump Kit
Product Rating
Customer
Carlos from UT
Problem
Drain pump housing exploded, drain house came loose, and water went everywhere.
Tools
Pliers, socket wrench, and a crescent wrench.
Repair & Advice
I was skeptical about using this part because I didn't want to re-wire the machine, and I didn't want to drill and tap new holes. I had read a review where someone else said they where able to use the existing connections, and didn't need to re-wire anything. I was still skeptical because my housing literally blew up and the wires where mixed up. I ordered the part, and when it came in I decided to use the existing connections and it worked just fine (I needed to make an educated guess as to which wire went to which terminal...I could kinda tell by the shape of the leads), and it bolted up very easily to existing holes in the base ( rear corner base, nearest the old pump housing).
I'm giving this five stars because they got it to me two days (We needed laundry to done quickly), the installation was simple, and it’s cost compared with throwing up my arms and buying a new one.
The machine has been working fine now for about three weeks. I' furious with Samsung, considering I bought this just over two years ago, but I'm very pleased with Parts Dr.... I rarely do reviews!
Story submitted on January 29, 2015
Part
Drain Pump Kit
Product Rating
Customer
james from MI
Problem
Old pump housing and bracket failed based on bad design. This part replaces with a new design that is structurally sound
Tools
Phillips head screw driver, channel wrench, wire cutter
Repair & Advice
Kit comes with wiring harness which would be very complicated to replace but I found it unnecessary. The pump is plugged in with two wires an the original harness plugs in fine, but I needed to remove one plastic tie to make it reach. The new pump easily mounts to the floor of washing machine in the corner under where the exit hose comes through the wall. There are sockets in the floor that the 2 pump feet fit into. Three tips. Be sure to go through the back, not the bottom as it is easier to reach everything. Mount the pump first and then attach all the hoses so that they orient properly. When disconnecting old pump, mark the wires so that you can plug in the right way as the terminals are simple blades.
Story submitted on January 3, 2015
Part
Drain Pump Kit
Product Rating
Customer
Terry from OK
Problem
Drain pump broke away from tub
Tools
Screw driver and pliers
Repair & Advice
* I used the microscopic pictures posted on the sight from Samsung
* The pictures work great if you can see them. The hardest part was figuring out how the pump fits on the frame and I still have no Idea how the protective shroud around the pump is suppose to fit.
* Kit works like a charm, just frustrating that Samsung won't send instructions on a product they knew was defective
* If you buy the part, use Parts Dr. They were awesome through the whole process
Story submitted on December 21, 2014