Part
Ice Bucket Assembly
Product Rating
Customer
Paul from MA
Problem
Bits of white plastic coming out with ice. The plastic around the dispensing opening in the original Samsung ice tray was breaking apart.
Tools
None needed.
Repair & Advice
The new ice tray we received has a metal auger instead of the previous plastic auger. Unfortunately it produces a mixture of cubed ice and crushed ice, despite being set on "cube" ice. I figured out that the previous auger had 7 smaller blades that moved the cubes to the front in smaller batches. The new metal auger has 4 larger blades that move larger piles of ice to the front. To get through the exit door, these piles get chopped up by the same blades that make crushed ice. If you want just ice cubes, get the one with the plastic auger. I hope I can find one since I'm not happy with the cubed and crushed mixture that the metal auger tray dispenses.
Story submitted on April 23, 2016
Part
Ice Bucket Assembly
Product Rating
Customer
John from CA
Problem
Blades on my ice bucket were Brown and jammed.
Tools
No tools needed. Just replaced the ice bucket.
Repair & Advice
Worked great! Just cleaned the new one and simply replaced.
Story submitted on December 30, 2014
Part
Ice Bucket Assembly
Product Rating
Customer
Dickran from MN
Problem
Ice drawer had cracked (? Samsung design flaw? - normal use) and was ejecting plastic chips in with the ice and then jamming.
Tools
None.
Repair & Advice
Great service, speed and good online description. Thank you
Wish Samsung had modified the design for the replacement. It looks like there may be an alternative part design but I read your note about not having any control about what the factory shipped. The old one lasted 10+ yrs before malfunctioning.
Story submitted on December 16, 2020