Appliance Repair Blog

Samung DA97-15217A Ice Maker Removal Instructions

Posted on May 13, 2015

Listed below are the step by step instructions for removing Samsung ice maker assembly part number DA97-15217A.

1. When pressing the Energy-Saver and the Fridge buttons on the Display together for 8 seconds at the same time, it will convert to the Test Mode and the entire Display function will be off.
DA97-12317A_1

2. When pressing any button within 15 seconds after it is shifted to the Test Mode, its function will change in the following order.  Manual operation1(FF) Manual operation2(0F-r) –> manual defrost of fresh food compartments(rd) –> manual defrost of fresh and freezer compartments(fd) –> cancel(Display all off).  Set unit to Fd for 5 minutes.  This will allow for easy removal of the ice maker.
DA97-12317A_2

3. While pressing the tab on the top right side, lift up the Ice Bucket and pull it out.
DA97-12317A_3

4. Remove the screw from the Wire Housing Cover.
DA97-12317A_4

5. Remove the Wire Housing Cover.
DA97-12317A_5

6. Disconnect the Ice Maker Housing Connector.
DA97-12317A_6

7. Remove the screw from the Duct Tray-ice.
DA97-12317A_7

8. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab.
DA97-12317A_8

9. With a flat blade screwdriver, pry down on the refrigerant tube to separate it from the bottom of the ice maker.
DA97-12317A_9

10.  Push down the refrigerant pipe slightly and separate the refrigerant pipe and the Ice Maker Assembly completely.
DA97-12317A_10

11. While pressing the Hook, pull out the Ice Maker.
DA97-12317A_11

12.  While pushing down the Duct-Tray-Ice, pull out the Ice Maker carefully and remove it.  *When removing the Ice Maker, be careful not to damage the grommets on the tray or the refrigerant tube (refer to the dotted circles in the picture below).
DA97-12317A_12

If you find that you have a bad ice maker, you can purchase one from our online store by clicking the link below.

Ice Maker – Part Number DA97-15217A (PD00027210)

This is maker is found on these model refrigerators:

RF25HMEDBBC, RF25HMEDBSR, RF25HMEDBWW, RF263BEAEBC, RF263BEAESP, RF263BEAESR, RF263BEAEWW, RF263TEAEBC, RF263TEAESP, RF263TEAESR, RF263TEAEWW, RF28HDEDBSR, RF28HDEDTSR, RF28HFEDBBC, RF28HFEDBSR, RF28HFEDBWW, RF28HFEDTBC, RF28HFEDTSR, RF28HFEDTWW, RF28HMEDBBC, RF28HMEDBSR, RF28HMEDBWW, RF28HMELBSR, RF30HBEDBSR, RF30HDEDTSR, RF31FMEDBBC, RF31FMEDBSR, RF31FMEDBWW, RF31FMESBSR, RF323TEDBBC, RF323TEDBSR, RF323TEDBWW, RF32FMQDBSR, RF32FMQDBXW, RF34H9950S4, RF34H9960S4

If you have any questions, comments, or tips that will help others please post them in the comments section below.

17 Thoughts on "Samung DA97-15217A Ice Maker Removal Instructions"

  1. Dick Woolley Posted on May 26, 2015

    While removing the Samung DA97-12317A icemaker to determine why it was not making ice cubes, I discovered a large deposit of ice near (but not obstructing) the water inlet & drain ports at the rear of the assembly. There is also a 1/2″ deposit of ice under the Duct Tray – Ice. Seems like this relates in some way to a defrost / melt function that is not occurring.

    Do I need to replace the ice maker, or does this indicate another part that controls the defrost?

    Thanks,
    Dick

    • Ryan Posted on May 28, 2015

      What is the model number of your refrigerator?

    • Vicw Posted on July 20, 2015

      I’ve been fighting this same problem for quite a while on my Samsung Model RF263BEABC/AA. Ice accumulates in the rear area of the ice maker, which fills the rectangular orifice that funnels air coming from the fan in the Fan/Auger assembly. When it builds up enough to block the orifice completely, I start to see excessive water at the ice dispensing outlet, and the ice temperature rises to about 32 degrees, until I remove the ice maker and clear out the ice.

      I temporarily ran wires from the ice maker to monitor the fan externally, and I was satisfied that the fan is working properly, and being driven by the control assembly. It is a very anemic little muffin fan, so there is little air movement.

      I’ve replaced the ice maker and the fan/auger assembly, but neither of them made a bit of difference. I’ve tried a number of experiments to try to prevent the ice buildup, to no avail so far. I’m very reluctant to call in Samsung maintenance, mainly because I have very little confidence in them.

      We visited our son recently in California, and discovered that they replaced their LG fridge last fall with a Samsung identical to ours, and they have the same problem as we do – after 3 attempts to repair it on warranty service.

      My latest theory is that ice that builds up on the freezer coil that goes through that area, melts off with the defrost cycle, runs down the vertical surface, then refreezes around the orifice. I am just about convinced that it’s a basic Samsung design problem. I’ve searched high and low to see if Samsung ever release a field fix for the problem, but have yet to find one. I have been using an endoscope to try to analyze the problem, and have some pictures that illustrate the ice formation over time.

      • Ryan Posted on July 21, 2015

        The water would either have to come from the defrost cycle or from the ice maker. My guess is that the ice is probably from the defrost cycle but I am not sure what would be causing it.

        • Vicw Posted on July 21, 2015

          Thanks for the feedback, Ryan. I agree that’s it’s most likely from the defrost cycle. It seems to start at the two points where the freezer line comes perpendicularly out of the rear assembly, but I don’t know why. The freezer line goes slightly downhill toward the front of the unit, so any meltoff during defrost should go away from the wall and orifice.

          I’m wondering if there is supposed to be a defrost element around and below the orifice that would allow any ice to melt and flow down and away to the drain, but I don’t know if such a thing exists. I suspect that it starts with ice that collects on the freezer line, which then melts off during the defrost cycle, and flows down the wall and over the orifice and refreezes.

          I know there is a defrost wire that starts at the side of the unit and disappears into the bowels of the ice maker. I have no idea how that is routed, or even relevant, as there doesn’t seem to be any documentation on it. It’s not even listed on the parts illustrations, perhaps because it’s not user replaceable.

          I wish I could post a picture to illustrate the ice buildup – it’s hard to describe.

          I get the same results with either of two different ice makers and two different fan/auger assembles, so I don’t think they are defective. I’ve joked about buying another one, just so I could compare their behavior, and solve the problem, but that would be quite an extravagance.

          It’s a shame that while the Samsung French Door refrigerators are extremely sophisticated design, they seem to be apparently prone to ice maker problems.

          • Mike E Posted on January 25, 2016

            Did you ever figure out a fix? I have the same problem

            Thanks

      • RobertJ Posted on July 22, 2015

        I have the same problem with a RF28HFEDBWW – but do you have pictures you could email me as I am not sure where this rectangular orifice is. I am still fighting to get my ice maker out. Any one find a solution as yet????

        • Vicw Posted on August 10, 2015

          Hi RobertJ, Sorry for the delay in my response, but I just today got an email from the blog. Not sure why the delay.

          I will be happy to share any pictures or comments with you, but I’m not sure how you can share your email address with me, without making it publicly available. I wish I could just post a picture or two here that would illustrate what the area looks like.

          I’m concerned that you are apparently having difficulty getting the ice maker out. If you follow the instructions in the blog, it should not be really difficult. All of the steps are important, and you just be sure to run the defrost cycle for 5 minutes, which should help to release the ice maker from the accumulated ice, and also be very careful handling the refrigerant tube that loops through the ice maker. It does have to be pulled down far enough to release it from the ice maker.

          After all the things I’ve done so far, I no longer think that the problem may be due to the defrost cycle, I now believe that the water that results in the icing up in the rear of the unit has probably escaped from the area where it is discharged from the tube at the top to the inlet of the ice maker, perhaps spilling over from the inlet of the ice maker, or diverted into the insulation area above the ceiling of the chamber.

          Yesterday, I was able to use an endoscope and a mirror to observe and photograph the hidden area where the ice maker water supply line intersects with the bell-shaped plastic device that is molded into the insulation at the top of the refrigerator, which distributes water downward to the ice maker. I am experimenting with how far the tubing projects inside that fixture to see if it may reduce or eliminate the ice accumulation. I should know if it has made any difference in a couple of days, and I’ll update the results in this thread.

  2. Mary Posted on June 11, 2015

    We have model
    RF263TEAEWW
    Our upper ice-maker is totally frozen over. How do I set it to defrost after converting to test mode?
    The upper unit is freezing over even though I have that icemaker turned off.
    I do not want to replace it. I just want to defrost it and disconnect so it does not freeze over.
    Also yesterday it started making a loud vibrating noise from the upper left corner behind the upper icemaker.

    Thank you for your help.

    • Ryan Posted on June 12, 2015

      Step 2 in the instructions shows how to put the refrigerator into forced defrost mode.

  3. Rj Posted on June 30, 2015

    I have a model rf28hmedbsraa, and my ice maker isnt producing ice either. I cant get the ice maker out. Instructions above are close but not exactly the same for my fridge. How can i defrost and pull out the ice maker?

    • Ryan Posted on July 16, 2015

      We do not have any instructions specific to your model refrigerator at this time. You could manually defrost it by unplugging the refrigerator and letting the ice maker warm up to room temperature if you are having trouble putting it into forced defrost mode.

  4. RobertJ Posted on August 10, 2015

    Thanks Vicw. I have removed the ice maker and found the square hole in the back and your analysis to be correct. After thawing the ice blockage with a heat gun, it all has worked flawlessly since. Thank you for posting your findings – great help to those who are looking to help themselves!!

  5. Vicw Posted on August 10, 2015

    I’m glad to know that you were able to get the ice maker working properly again. I think you may have to periodically clear out the accumulated ice, as the source of the ice accumulation is most likely still there.

    One point that I neglected to mention in my comments, is to avoid blowing very high heat into the assembly, There are some tender plastic parts that will distort under high heat. I’ve learned my lesson, and have been using the low heat setting on my hair dryer, or just allowing the ice to melt naturally since then.

    I also now monitor the temperature of my distributed ice with a hand-held laser infrared thermometer. They are incredibly cheap on Amazon., and fun to use. The dispensed ice temps may vary between about 15 degrees and 32 degrees, but I have found that once the accumulated ice blocks the orifice the ice will come out quite wet and stay around 32 degrees. At this point, there is more and more water discharge along with ice, and leakage of water inside the refrigerator, but of course you have already seen all of that yourself. Good luck with yours.

  6. Vicw Posted on February 23, 2016

    Sadly, no. I spent a huge amount of time and effort over almost 3 years, trying to isolate and resolve the problem, and I replaced the Ice maker, the Fan/Auger Assembly and Main Control Board, with no resolution to the problem. Along the way, I discovered that my son in California has the same model, with exactly the same problem. He has had several attempts at warranty repair that have not resolved the problem for him, either. I finally concluded that it is just a terrible design.

    A few months ago, I threw in the towel on my attempts to repair it. I found that the large ice tray that Samsung uses for their freezer ice makers is exactly the same for each model. They are available as a Samsung part, and the new one that I purchased on eBay fits beautifully and securely into the top drawer of my freezer. The recesses in the drawer keep the tray from moving around on the shelf.

    I have turned off the ice maker, and have been purchasing 10 LB bags of ice to keep a supply of fresh ice in the freezer tray available. It’s not a perfect solution, but it gets the job done, and has really lowered my stress level.

    • Vicw Posted on February 23, 2016

      @mike E Sorry, I expected my Reply, above, to be directed to your query from Jan 25, but it got placed out here by itself. I obviously don’t quite understand the structure of this forum, and I wonder why I just not got the email from your entry.

  7. DKIRKEY28 Posted on September 9, 2016

    I JUST USED YOUE SYSTEM TO REPLACE MY ICE MAKER- MADE SOME SUGGESTIONShttp://partsdr.com/blog/samung-da97-12317a-ice-maker-removal-instructions/

    ABOVE IS A LINK ON HOW TO REMOVE THE ICE MAKER

    NOTE
    1- REMOVE ANY ICE BEFORE YOU START- PUT SOME IN THE
    FREEZER FOR BACKUP
    2-REMEMBER TO PUT YOUR ICE MAKER IN FD (DEFROST)
    FOR 5 MIN-THE ICE MAKER IS FROZE IN PLACE
    3-THE REPLACEMENT UNIT IS SHIPPED WITH NO SCREWS
    (DON’T LOSE THE TWO SCREWS YOU REMOVE AS YOU TAKE THE UNIT
    4-THE UNIT IS SHIPPED WITH THE BOTTOM COVER THAT IS ON
    HINGES-THERE IS A CLIP ON THE OTHRE SIDE OF THE SCREW
    THAT WILL ALLOW THE THE HINGE BOTTOM TO DROP DOWN
    THIS MAKES IT EASIER TO FISH IN THE COOLER TUBE
    5-REMEMBER TO PUSH THE RESET BUTTON FOR 3 SECONDS
    6-THE NEW ICE MAKER NEEDTO HAVE THE BOTTOM CLIP RELEASED AND THE BOTTOM OPEN SLIGHTLY.
    7- TROW THE FIRST BATCH OF ICE AWAY- CALL IT CLEANING-

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