Appliance Repair Blog

Samsung Top Load Washer Unbalanced During Spin

Posted on March 30, 2016

Some Samsung top loading washing machine models that are experiencing a UE or DC error code or the washing machine is unbalanced during the spin cycle should upgrade the suspension damper rod assemblies to a new improved design.  Each washing machine uses four suspension damper rod assemblies, one for each corner of the washer.  Please use the chart below with the model number and manufacture date to determine if you need the new suspension dampers.

Old suspension damper assemblies are 4.93mm and the new one suspension damper assemblies are 6.50mm

suspension rod new vs old

Model Production Month Old Damper New Damper
WA456DRHDWR/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA456DRHDSU/AA All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA400PJHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA422PRHDWR/AA All Production Through Jan, 2015 DC97-16350C DC97-05280W (PD00023778)
WA45H7200AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7200AP/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)
WA45H7000AW/A2 All Production Through Jan, 2015 DC97-16350E DC97-05280W (PD00023778)

The model and serial number tag is normally located on the top back console of the washer, and it will list the model number, serial number, and manufacture date. The manufacture date is listed in the format of YYYY.MM (ex: 2012.06). Below is an example model and serial number tag to show where the manufacture date is located.
tag

The serial number can also be decoded using the chart below to determine the manufacture date.
samsung serial decode

If you need to purchase a drain tube kit, please click the link below to purchase this part from our online store:

Damper Rod Assembly – Part # PD00023778 (mfg # DC97-05280W)

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