Appliance Repair Blog

GE WR30X10097 Ice Maker – Service & Replacement Info

Posted on July 11, 2014

One of the most common questions I get asked by customers is about the GE WR30X10097 ice maker found in GE french door refrigerators.  This ice maker will commonly start to make a clicking noise when it fails, and it won’t produce ice properly or won’t make any ice at all.  When something fails on this ice maker, the whole ice maker must be replaced as an assembly; there are no replacement parts sold separately for these ice makers.

How To Replace The Ice Maker

What’s the difference between the Samsung DA97-05422A (Aka IMC701) & GE WR30X10097?

GE Service Bulletin (Model made before 3/1/2008)

I Replaced My Ice Maker And It Still Doesn’t Work

Where Can I Buy A Replacement Ice Maker?

Have More Questions?

How To Replace The WR30X10097 Ice Maker

First unplug your refrigerator, and remove the ice bin container. Remove the Phillips screw on the left side, this will allow you to remove the plastic panel that covers the wiring harness going to the ice maker. Unplug the wire connector going to the ice maker, and then push down on the locking tab on the top of the ice maker while pulling it towards you to remove it. The ice maker should now be free, and you can re-install the new ice maker in the reverse order.

WR30X10097

What’s the difference between the Samsung DA97-05422A (Aka IMC701) & GE WR30X10097 Ice Makers?

If you have already removed your old ice maker, you may have noticed that on the bottom of the ice maker there is a sticker that says Samsung on the bottom of it. Even though the refrigerator is a GE refrigerator, the ice maker was built by Samsung for GE (along with some other components on the refrigerator). The sticker usually says “Model: IMC701″, lists the manufacture date, and lists the DA97-05422A part number in the bottom right corner. You can buy the replacement ice maker from GE, the part number for the replacement ice maker sold by GE is WR30X10097. You can save yourself a lot of money if you buy the same ice maker sold by Samsung. The DA97-05422A is the Samsung part number for the same ice maker.

IMC701Sticker

GE Service Bulletin (Model made before 3/1/2008)

Some GE refrigerator models manufactured before March of 2008 require the ice maker and the main control board to be replaced to prevent further issues. The control board (part number WR55X10763) is replaced with a version that includes a newer software version. These ice makers can have symptoms of ice jamming between the ice maker and the liner, clicking & grinding noises, and low or no ice production. This service bulletin only affects certain model and serial number refrigerators, please make sure yours is part of this service bulletin before ordering the control board.

To access the main control board, you will need to unplug the refrigerator and pull out the refrigerator so you have access to the back side. Remove the screws to the control board cover, and you will have access to look at the tag on the control board to see what software version you have. The control board will need to be replaced if the software version is lower than 4.02. See the service sheet below for more information.

Models Affected: PFSS6 & PFSF6
Manufacture Date: July 2007 – Feb 2008
Serial Numbers: MM070000 – DR079999

WR30X10097 Service Sheet

I Replaced My Ice Maker And It Still Doesn’t Work

There are multiple things that can cause your ice maker not to work. First check to see if you have water flowing to the refrigerator. Check in your owners manual & installation instructions that came with the refrigerator, it should state how much water pressure should be at the refrigerator. Low water pressure can make small ice cubes which can cause ice maker failures. If you have a water filter system in your house, then make sure you bypass the water filter inside the refrigerator. Doubling up on filters only lowers the water pressure further. If you haven’t replaced your water filter in the last 6-12 months, then replacing the water filter can help improve water flow. Most GE refrigerator models use the MWF water filter. The other components that work with the ice maker to make ice are the water inlet valve, and the main control board on the refrigerator. The temperature in the ice maker compartment must be less than 10°F to work properly. To check the temperature you should put an accurate thermometer in the ice bin for a few hours to see if it is cooling down to the proper temperature.

On the side of the ice maker is a test switch. Firmly press this button for a few seconds and the ice maker should go through a harvest cycle by dumping out the ice in the ice maker and filling up with water again.

WR30X10097TestBtn

Where Can I Buy A Replacement Ice Maker?

You can buy a replacement ice maker from our website, please click the link below. Parts Dr always has the lowest prices for new O.E.M. replacement parts.

Samsung Ice Maker – DA97-05422A (IMC701)

Questions or Comments?

Have Any Questions?  Please post them in the comments section below and one of our experts will answer your question as soon as possible.

57 Thoughts on "GE WR30X10097 Ice Maker – Service & Replacement Info"

  1. Bruce Whichard Posted on July 26, 2014

    My ice machine also does the clicking noise. When I removed it, I found the sweep arm was frozen in the down position in the ice cubes. I removed the sweep arm motor, and repositioned the sweep arms to be horizontal, (like your photo shows of the ice maker) then installed the sweep arm motor. What position should the arms be in at the start of the ice making cycle?

    • Ryan Posted on September 10, 2014

      These ice makers are not designed to be serviceable. If there is a problem with the ice maker, the ice maker assembly should be replaced.

  2. GINA PRUE Posted on August 6, 2014

    CAN YOU DISCONNECT THE ICE MAKER SO IT STOPS MAKING THAT NOISE UNTIL THE PART COMES IN?

    • Ryan Posted on September 10, 2014

      On most model refrigerators it is okay to leave the ice make disconnected until the new part comes in.

  3. James Posted on August 20, 2014

    How do I remove the panel covering the wiring harness for the GE wr30x10097. The text states remove the Phillips screw and This will allow you to remove remove the panel covering the wiring harness.
    I have removed the screw and pulled, pushed and wiggled, it seems to still be held on. Is there a tab to depress or a place to pry or another unseen screw?

    • Ryan Posted on September 10, 2014

      On most models there is only the one screw holding this panel in place.

      • James Posted on November 3, 2014

        True only1 screw but still cannot remove panel with screw removed.
        How do I get panel off once screw is out?

        • Rohanc Posted on June 24, 2015

          If you didnt get a reply as yet, after removing the screw, the panel should be slightly pulled outwards from the end of the screw. This will allow clearance for the panel to be pulled directly towards you, sliding out from the securing tabs located along the panel. Be gentle.

  4. Erwen Posted on September 15, 2014

    Is there another way to check if my fridge is part of the service bulletin? It takes quite some effort to pull the fridge out in my case.

    • Ryan Posted on September 22, 2014

      If yours is one of the affected models, you will need to pull out the refrigerator and look at the control board.

  5. Kevin Posted on September 25, 2014

    I have an R/O water filter hooked up to my fridge. how do I bypass the filter that’s inside the fridge ? I got low water pressure , thanks

    • Ryan Posted on October 2, 2014

      You will need to look inside your owners manual for your refrigerator to see how to bypass the water filter.

  6. Miike Jones Posted on September 26, 2014

    I just successfully replaced the ice maker on my GE PFSS6PXASS fridge and it’s making ice great, but now the water dispenser is not working. Help?

    • Ryan Posted on October 2, 2014

      Did the water dispenser stop working after you installed the new ice maker, or was it a previous problem?

  7. Don Reischl Posted on October 29, 2014

    Bruce on July 6 indicated he had the sweep arm frozen into the cubes……I have the same problem……Is this an icemaker,sensor, fill or temperature problem………..also if this refrigerator and icemaker fall with in the bulletin dates would the repairs be covered by the manufactures in warranty……….Thank you for any any information…Don….

    • Ryan Posted on November 2, 2014

      That type of problem is usually a failure of the ice maker. You will need to contact the manufacture regarding any warranty information for your refrigerator.

  8. Josh Posted on November 5, 2014

    My fridge needs both the new ice maker and circuit board. Is there a cheaper Samsumg replacement for the circuit board too? Does the DA81-01421A set work with GE models?

    Right now, I’m looking at $75 for the ice maker, and $150 for the GE-brand control board (= $225 total). If the DA81-01421A is compatible, it would be much cheaper for me.
    Thanks.

    • Ryan Posted on November 6, 2014

      The control board included with DA81-01421A kit is NOT compatible with any GE models. There is not a cheaper Samsung replacement for the control board, you will have to purchase the correct one from GE.

  9. jwl Posted on November 11, 2014

    My Ice maker went out, the mother board is defective, but I also have significant water accumulating under the bottom draw. Is this likely related to the mother board? thx

    • Ryan Posted on November 18, 2014

      That problem is usually caused by the defrost drain getting clogged and/or ice up, it is most likely unrelated to the mother board.

  10. Robert Aplin Posted on December 3, 2014

    Instructions say,

    ‘Firmly press this button for a few seconds and the ice maker should go through a harvest cycle by dumping out the ice in the ice maker and filling up with water again.’

    The above is not happening. Cubes, that are being made, are about 2/3s the size they should be and am only getting about 16 or so cubes every 6 hours. Ice cubes in the Ice Bin never covers the auger even after several days of not using ice cubes. Have never seen the ‘Sweep Arm’ extend down.

    • Ryan Posted on December 30, 2014

      First make sure that the water pressure to the refrigerator is good. Low water pressure can cause the ice maker to make small ice cubes with low ice production.

  11. Bob Shuman Posted on January 1, 2015

    The Ice maker on my GE PFSS6PKSBSS French Door refrigerator stopped working. I have removed the ice maker unit (Samsung Model IMC701 manufactured 3/03/2009) and discovered that the plastic gears on both the 120VAC motor (part #SSM-25HI) and the large gear with which it mates have several missing/broken teeth preventing correct operation. Question #1: Does the new replacement assembly GE WR30X10097 come with more durable improved gears? Question #2: Can I purchase just the gears and or motor and gear assembly without buying the entire module which is otherwise all working? Question #3: Can I purchase and use the Samsung replacement part (vs. GE part) which appears to be a little cheaper? Thanks in advance for replies. I have photos of the broken parts if desired.

    • Ryan Posted on January 14, 2015

      1. Samsung has made some changes to these ice makers, but I am not aware of any changes to the gears. Usually if the gears strip out it is due to another failure causing the gears to bind up.

      2. No, Samsung does not sell any parts for these ice makers separately.

      3. Yes, you should be able to buy the GE version of the ice maker for around half the cost of the GE. Just get the part number from the blue tag on the bottom to ensure you order the correct part.

      • Bob Shuman Posted on January 14, 2015

        Thanks for the reply Ryan. When no one replied, I went ahead and replaced the ice maker and used the Samsung part (which was a little cheaper – about $89 shipped to the house) and it worked fine. By the way, my ice compartment only reached 16 degrees F, but seems to be making ice faster now with the new unit. I believe that the old one likely had been slowly breaking over recent years , so cube production had slowed.

        I do believe the plastic gears that are used are not durable and this is probably a root cause for premature failure by so many consumers.

  12. Alex D Posted on January 5, 2015

    Hello,
    It looks like my ice maker is having exact same issues as described in this post. I just want to double check that I need to replace only the ice maker and not the main control board. By the first look i believe I only need to replace the ice maker however I want to be certain and do this only once. Per the service bulletin it indicates that impacted main control board is on models:

    Models Affected: PFSS6 & PFSF6
    Manufacture Date: July 2007 – Feb 2008
    Serial Numbers: MM070000 – DR079999

    details of my fridge:
    Model: PFSS6
    Serial Number: RR553510
    Manufacturing date of ice maker: 2008 – 08 – 15
    Manufacturing date of the Fridge: August, 2008

    Thank you for your help and a Happy new Year

    Alex

    • Ryan Posted on January 14, 2015

      Since your refrigerator was manufacture after Feb 2008 it will not need the main control board replaced as part of this service bulletin.

  13. Debra Posted on January 13, 2015

    I replaced ice maker which wasn’t working (filter is new so water isn’t issue). Still doesn’t work. Checked software version 2.02. Assume I need new control panel. Frig Model number is GFSS6KKXASS. Based on that, I am finding I need a control panel model # WR55X10805. That is about $245 depending on what sight. I am assuming I am going in the right direction? Any thoughts

    • Ryan Posted on January 14, 2015

      The next thing to check is the temperature in the ice maker compartment. The tempature needs to be 10F or colder for the ice maker to operate correctly.

      • Debra Posted on January 14, 2015

        Once the temperature dropped to 10F, ice maker began to work. Not replacement of control board was required. Thank you
        Debra

        • Bill Posted on January 16, 2015

          is there a way to adjust the temperature in the ice maker? Couldn’t figure out a way to do this.

          • Ryan Posted on January 16, 2015

            There is no temperature control for the ice maker compartment, that is set from the factory and it is not adjustable.

  14. George Posted on February 23, 2015

    I have a GE frig md GFSS6KKESS. Problem makes ice but it does not dispense it water does dispense

    • Ryan Posted on February 24, 2015

      Please post your question on our repair forum and we can try to answer your questions there.

  15. dave Posted on February 25, 2015

    My ice maker won’t top filling with water? Tried unplugging turning unit on off and starting stopping water supply. I have good water pressure. No issues with an older sears unit. Mine is GE profile french door 2014.

    Arrgghhhhh

    • Ryan Posted on February 26, 2015

      If the water won’t stop even with the refrigerator unplugged, then you will need to replace the water inlet valve(s).

  16. Marti Posted on March 12, 2015

    My ice maker quit working and now the ice lock/unlock keeps going on and off all day and night what part do I need to replace? Please help the noise is driving me crazy, lol

    • Ryan Posted on March 16, 2015

      It sounds like you might have multiple problems. For more help please post your question on our repair forum here: http://forum.partsdr.com/

  17. Kyle Posted on April 7, 2015

    GE Refrig Model GFSS6KKYCSS with a Samsung Icemaker that has no Manufacturing Date. The issue is that the ice freezes into large clumps of 6 to 10 cubes that jams the ice dispenser.

    Not sure of cubes are melting and refreezing or if extra water is dumping onto the cubes. The clump of ice and cubes actually form to the rounded bottom of the tray and around the auger.

    HELP ! !

    • Ryan Posted on April 8, 2015

      Have you checked the temperature in the ice maker compartment to ensure that it is getting to 10F or colder?

  18. Tom Posted on April 11, 2015

    GE profile PSS26mstd refrigerator ice maker making cubes fine although is not dispensing. flapper is not activated and there is no response from the motor. the motor is not seized and the control panel lock control is not on. When depressing the dispenser control arm there is a noticeable power draw. all parts move freely witch makes me believe its an electrical issue.

    please help me Ryan

    • Ryan Posted on April 13, 2015

      To test to see if the auger motor is bad, you will need to do a voltage test to see if the auger motor is receiving 120v. If the motor is receiving 120v but it is not running/turning then you should replace the auger motor.

      • Rohanc Posted on June 24, 2015

        Hello Ryan,

        Is the auger motor you mentioned the same as the motor SSM-25HI mentioned in the post above by Bob Shuman on Jan 1, 2015?

        Thanks.

        • Ryan Posted on July 15, 2015

          SSM-25HI doesn’t come up as a valid part number for me. It would be best to look up the auger motor with the model number from your refrigerator.

  19. Scott Posted on April 24, 2015

    My GE PFSS6PKXBSS makes a terribly loud knocking sound several times each day, for about 10 minutes each time. Starting to sound like the icemaker needs replaced but its making ice just fine (I think). Which parts are required?

    • Ryan Posted on April 24, 2015

      You will need to start by replacing the ice maker assembly part # DA97-05422A.

  20. Jeff Posted on May 16, 2015

    I have a GE model GFSS6KKXASS, it has been making very slowly for a long time now. We have been supplementing our ice usage with bagged ice.
    I finally broke down and bought a new ice maker and that did not fix the problem. After doing more research I found that the mother boards may need replaced on some models (mine NOT being one of them, according to the article). However, it also said if the board is labeled prior to rev 4.02 it should be replaced.
    Mine is labeled 2.02. So, I’m a bit confused, could the mother board be what is causing the slow ice production? Do I spend $200.00 more dollars? Water pressure is fine at the door.

    • Ryan Posted on May 18, 2015

      Your refrigerator is not one of the models that the control board must be replaced due to the software version. I would check to see if the temperature is the ice maker compartment is 10F or colder. Put a thermometer in the ice bucket and leave it closed for 12 hours and check the temp.

  21. Ryan C Posted on May 19, 2015

    I have a GE Gfss6kkxass french door. Knocking in the freezer occurred when my outside waterline broke and I tapped into my neighbors line with the hose. Ice still would produce but smaller in size. I’ve replaced my outside water line and now ice is no longer being made. I’ll try a thermometer to test for 10f or lower in the ice maker. Any chance it’s a water valve behind the fridge? Could be lower water pressure BUT I get good water from the dispenser in the door.

    I’ve held the Test button for 10 seconds to reset and nothing happens.

    • Ryan Posted on May 22, 2015

      It sounds like your water pressure to the refrigerator was low when you were using your neighbors water. Small sized ice cubes are a good indication of lower water pressure. Low water can cause failures of ice makers because the small ice cubes will not eject correctly and can jam up and ruin the ice maker. If the temp in the ice maker compartment is cold enough, then I would start by replacing the ice maker. The water valve could be bad, but from what you described it sounds like the ice maker is bad since it was making a knocking noise.

  22. Jeff Posted on May 26, 2015

    I finally got my hands on a freezer thermometer. The temperature in the bucket is 12F. I assume this is not cold enough to allow the ice maker to keep up with demand. Where do I go from here? Thanks.

  23. Mike Posted on June 22, 2015

    I have a GFSS6KKYASS and it quit producing ice, I tried to remove the ice maker but It felt like something was stiil attached at the back, what could it be? Is it just the two slots in the front that hold it in?

    I am thinking I should just replace but haven’t seen any mention of what may be holding it in the back and as you know it is a tight fir for big hands.

    Thanks

    • Ryan Posted on July 15, 2015

      There should not be anything in the back holding it in place. Try unplugging the refrigerator and letting the ice maker compartment warm up for a little bit. The ice maker could be frozen in place.

  24. Miles Posted on June 27, 2015

    Have GE frig md PFSS6PKXSS. Ice maker makes ice but it does not dispense. Water does dispense. LED panel on front wont toggle between Ice and Water. Stays on Water. Also displays message on panel “Ice off”. Any advice?

    • Ryan Posted on July 16, 2015

      I would check your owners manual, it sounds like someone might have turned the ice maker off on the front control.

  25. Ken Posted on July 5, 2015

    I have a Samsung RF26VABWP with an ice machine of IMC701. The problem I am having is that there is no to very little ice production. If I hit the rest button the ice machine fills up with water and drops the ice oh, within two to three hours I would guess. After that the unit does not fill up with water again. The flow from the water dispenser is strong and if I swap the controls on between the water dispenser valve and the ice machine fill value I can fill the ice machine with the water dispensing switch. this all seemed to start after a 4 hour power outage. I am leaning towards the ice machine yet again. I replaced the unit about 2.5 years ago which the problem was the heating of the tray to get the ice out and had the clicking noise. Any suggestions? Thanks Ken

    • Ryan Posted on July 16, 2015

      First check to make sure that the temperature in the ice maker compartment is below 10F. If the temperature is good, then I would start by replacing the ice maker. The main control board could also be causing your problem, but that is not very common.

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